Netflix On Us

If you have two or more lines on an eligible T-Mobile ONE tax inclusive voice plan, you can get a Netflix standard 2-screen subscription and Family Allowances on us! You can also upgrade to a Netflix premium 4-screen subscription for $3 per month.

 

 

What's included

If you're currently on or sign up for an eligible T-Mobile ONE tax inclusive voice plan, then you can get a Netflix Standard subscription "On Us" at no additional cost.

 

With Netflix Standard, you can:

  • Watch Netflix on up to two screens at the same time with HD video streaming.
  • Get access to unlimited movies and TV shows on your laptop, TV, phone, or tablet.
  • Take advantage of Family Allowances, which offers a variety of talk and text management controls for parents.

 

Netflix Premium subscription upgrade also available, allowing you to stream simultaneously on up to four screens at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

 

 

Things you should know

  • You'll need to have two or more lines on your account with an eligible T-Mobile ONE voice plan with taxes and fees included.
  • Netflix requires a compatible streaming device or app to use. Limit of one Netflix streaming subscription per account. If you already have a Netflix account, you don't need to create a new account. See below for information on keeping your existing Netflix account OR when you need to create a new Netflix account.
  • If you already have Family Allowances on your account, once you sign up for Netflix On Us, you'll be enjoying Family Allowances on us too – we'll even remember your settings (for up to 30 days from removal).
  • If you remove your Netflix On Us Standard or Premium feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix to identify any impacts to your streaming account and any previous method of payment on file.
  • If you cancel your T-Mobile account, you will immediately lose your Netflix On Us benefit. T-Mobile will no longer be your Netflix method of payment and you will want to contact Netflix to identify any impacts to your streaming account and/or any previous method of payment on file.

 

Netflix On Us is NOT available for the following plans

  • No Credit Check
  • Prepaid
  • T-Mobile ONE Voice with a single line
  • T-Mobile ONE 2 lines for $100/$110 tax inclusive
  • T-Mobile ONE Unlimited 55+ tax inclusive
  • Discounted T-Mobile ONE Voice for Puerto Rico
  • Any tax excluded plans
  • Any Mobile Internet plans (including DIGITS, LineLink, and Wearable)

 

 

Keep your existing Netflix account OR create a new Netflix account

 

You can keep your existing Netflix account

If you already have a Netflix account, you don't need to create a new one. After you opt-in to Netflix On Us, you'll receive a text message containing a link to instructions on how to associate your T-Mobile account with your existing Netflix account. T-Mobile will then act as the method of payment for your Netflix subscription each month. During redemption, you can choose to keep your existing subscription or change between Netflix Standard or Premium (a $3 additional charge will appear on your T-Mobile bill each month with Netflix On Us Premium).

 

When to create a new Netflix account

  • If you have a DVD plan: If you have a Netflix DVD plan and you want to keep it, you'll need to set up a new streaming membership under a different email address when opting in to Netflix On Us. This way you get your streaming membership on us and you'd continue to be billed for your DVD service. If your DVD plan also includes a streaming plan, you may cancel that streaming plan at any time with Netflix.
  • If you simply want to start a new Netflix account: If you want to create an additional Netflix account when signing up for Netflix On Us, you'll need to use an email address that’s different from the one linked to your existing Netflix account. You'll then have two Netflix accounts: one billed directly through Netflix, and the Netflix On Us standard streaming account paid for by T-Mobile.

 

 

Redeem or upgrade your Netflix On Us subscription

Before continuing

Before beginning the redemption process, you need to make sure that:

 

Important reminder!

If any information auto-populates during the redemption process, make sure the correct Netflix info is linking to your T-Mobile billing.

 

To redeem or upgrade Netflix On Us from the T-Mobile app

  1. Open the T-Mobile app.
  2. Tap the Netflix banner at the top of your home screen to begin the process.
  3. If you do not see a banner, tap the menu (the three stacked lines in the upper left).
  4. Tap USAGE & PLANS.
  5. Scroll down to your name and tap View line details.
  6. Scroll down to the Services section and tap Manage Services.
  7. Tap the + next to Family and Entertainment, .
  8. Tap the checkbox next to either the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature. You can also click the + to expand the section to see More details.
    Note: If you don't see the Netflix option, you'll need to change your plan to qualify for Netflix On Us. To go through the process, tap the menu, tap USAGE & PLANS, and then tap Change Plan. (Or, you can contact T-Mobile customer service for assistance.)
  9. In the pop-up that opens, you’ll see a list of all the lines on your account that will have Netflix On Us added. Tap ADD SERVICES.
  10. After the pop-up closes, scroll down to the bottom and tap NEXT.
  11. On the Review changes page, select from the drop-down to verify when you’d like this change to take effect: Today’s date, Current bill cycle, or Next bill cycle.
  12. Scroll down to the bottom and tap AGREE & SUBMIT to agree to the Terms and Conditions.
  13. From the Order Confirmation page, tap the NEXT STEP – SIGN UP button below Your Account's Now Eligible for Netflix!
  14. On the next page, tap the Sign Up For Netflix button.
  15. You'll be rerouted to Netflix to continue the process:
    • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
    • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

 

To redeem or upgrade through your computer or a browser on your device

  1. Go to My T-Mobile and log in to your T-Mobile account.
  2. Select the Sign Up for Netflix link listed under the Important Messages box on your account home page to being the process.
  3. If you don’t see a link on your home page, click PLAN near the top of the page.
  4. Scroll down to your line and click CHANGE SERVICES.
  5. Under Family and Entertainment, click the + next to the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature to expand the section to read about Netflix On Us.
    Note: If you don't see the Netflix option, you'll need to change your plan to qualify for Netflix On Us. To do so, read how to Change your plan. (Or, you can contact T-Mobile customer service for assistance.)
  6. Click the checkbox next to either the Netflix $10.99 plus Family Allowances ($16 value) or Netflix Prem. $13.99 w/Fam Allowance ($19 value) feature. to your account. (Family Allowances comes with the service, so there's no need to check the box above it.)
  7. In the pop-up that opens, you'll see a list of the lines on your account that will have Netflix On Us added. Click ADD SERVICES.
  8. When the pop-up closes, scroll down and click NEXT.
  9. On the Review changes page, select from the drop-down to verify when you’d like this change to take effect: Today’s date, Current bill cycle, or Next bill cycle.
  10. Near the bottom of the page, click the checkbox to agree to T-Mobile’s Service Agreement, Terms & Conditions, and Electronic Signature Terms.
  11. Click SUBMIT CHANGES.
  12. From the Order Confirmation page, click the NEXT STEP – SIGN UP button below Your Account's Now Eligible for Netflix!
  13. On the next page, click the Sign Up For Netflix button.
  14. You'll be rerouted to Netflix to continue the process:
    • If you're completing this process from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials. Make sure you check that the proper Netflix account info is displaying before you Accept. If this is the wrong account, you'll need to delete your browser cookies and cache and then start this process over. (Note: You can also simply create a new account by selecting Not yet a Member? Sign Up.)
    • If you're completing this process from a device that you haven’t streamed Netflix on before, the page will default to a new customer account creation option that'll allow you to create a new Netflix account. (Note: If you want to use an existing Netflix account, simply select Already a member? Sign in.)

 

 

Canceling your Netflix subscription

If you want to cancel your Netflix subscription billed through T-Mobile at any time, you must first remove T-Mobile as your method of payment for your Netflix account. Log into the T-Mobile App, your My T-Mobile or contact T-Mobile customer service to remove the Netflix On Us feature from your account first. Contact Netflix to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.

 

 

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

 

If you need help with a Netflix-related issue, you can find more information at the Netflix Help Center. You should contact Netflix if you need help with:

  • Your Netflix account, such as upgrading your subscription, canceling your subscription, or DVD support.
  • Changing your method of payment from T-Mobile billing.
  • Common procedures, such as changing your settings, managing your profiles, parental controls, or offline viewing.
  • Netflix credit card billing questions.
  • Troubleshooting the Netflix app or website.
  • Streaming, such as buffering or speed issues while off the T-Mobile network, a TV show won't play, or you can't watch a specific movie.

 

If you need help with a T-Mobile-related issue, please contact T-Mobile customer service. You should contact T-Mobile if you need help with:

  • Adding or removing a Netflix On Us Standard or Premium feature to your T-Mobile account.
  • Upgrading or changing your Netflix subscription type.
  • Feature or subscription billing questions.
  • Recovering your Netflix email address or if you see "No account found" when trying to log in.
  • Troubleshooting issues while on the T-Mobile network, such as speeds, or videos that appear to be slow or buffering.
  • Getting the Netflix app to open on your device.

 

 

FAQs

Who's eligible for this? And, what version of Netflix do I get?

T-Mobile ONE with Netflix On Us is only available to qualifying customers with two or more voice lines on an eligible tax included plan. New and existing customers, including customers in Puerto Rico and T-Mobile employees, are eligible. (For a list of plans that aren't eligible, see Things you should know above.)

 

With this, you can get a Netflix Standard plan (up to $10.99 per month) on us, which lets you stream TV shows and movies from Netflix on two devices at the same time and in HD when available. This plan also lets you download titles to two phones or tablets.

 

You can also upgrade your experience to a Netflix Premium subscription, allowing you to stream simultaneously on up to four devices at once with HD and Ultra HD quality when available for $3 per month with Netflix On Us Premium. You can change between subscription options at any time.

 

Will I automatically have Netflix included on my plan? Do I have to change my T-Mobile plan to get it?

If you have two or more T-Mobile ONE voice lines with taxes and fees included, the Netflix feature will automatically be available on your account, but you'll need to opt in to it. If you have a plan with taxes excluded, you'll need to change your plan before you can opt-in.

 

What if I only have one line on my T-Mobile account? Can I opt-in to this feature?

T-Mobile ONE with Netflix On Us is only available with two or more qualifying lines on a tax included plan.