Netflix On Us

With two or more lines on an eligible plan, you can enjoy all your favorite movies and TV shows with Netflix On Us.

 

 

Eligible plans & requirements

If you have two or more lines and one of the following taxes and fees included plans, you get a single subscription on your account of Netflix On Us! Check out what Netflix subscription you get with your T-Mobile plan.

 

Magenta plans

  • We cover up to $8.99 towards the Netflix Basic subscription priced at $8.99.
  • You can watch on one screen at a time in standard definition and download videos on one phone or tablet.

 

Magenta Plus & T-Mobile ONE w/ ONE Plus plans

  • We cover up to $12.99 towards the Netflix Standard subscription priced at $12.99.
  • You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

 

T-Mobile ONE plans

  • We cover up to $10.99 towards the Netflix Standard subscription priced at $12.99 which means you only pay $2!
  • You can watch on two screens simultaneously in high definition and download videos on two phones or tablets.

 

If your plan isn't listed above, Netflix On Us is not available for your plan. Examples of ineligible plans

  • Any tax excluded plan
  • Discounted T-Mobile ONE Voice for Puerto Rico
  • Magenta Unlimited 55 (Exception: Magenta Plus Unlimited 55 customers are eligible)
  • Mobile Internet plans (including DIGITS, LineLink, and Wearable)
  • No Credit Check
  • Prepaid
  • Single line plans
  • T-Mobile Essentials
  • T-Mobile ONE All In Promo (two lines for $100/$110 tax inclusive)
  • T-Mobile ONE Unlimited 55+

 

Add, set up, or redeem Netflix On Us

Need to set up a new Netflix account? Go to https://www.netflix.com/signup.

 

Read me first

Before getting started, make sure that:

 

 

Choose an option to add or redeem

My T-Mobile (web browser) or the T-Mobile App
  1. Add the Netflix on Us feature to your plan:
    1. Go to My T-Mobile or the T-Mobile app and log in:
      • My T-Mobile: Under the I want to box, tap the Manage add-ons link.
      • T-Mobile App: Tap Account > Add-Ons.
    2. Under Services, select your desired Netflix subscription.
  2. At the bottom of the subscription description, click the Manage Netflix link
  3. Select the Sign up for Netflix button.
  4. Perform one of the following based on if you already have a Netflix account or not:
    • Existing Netflix member: Click Already a member? Sign in then log in with your existing Netflix credentials.
      • If you're following these steps from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials.
      • Make sure you check that the proper Netflix account info is displaying before you Accept.
      • If you selected a different subscription from the one you currently have, you will be asked to choose either "Keep your plan" or "Change to __ Plan."
    • New Netflix Member: Click Not yet a Member? Sign Up and follow the on-screen steps to sign up as a new member.

 

Text message (SMS)

A Netflix On Us Redemption text message is sent is sent immediately after Netflix On Us is added to your account.

 

  1. Tap the link in the SMS (https://my.t-mobile.com/plan-benefits) and log in to My T-Mobile using your T-Mobile ID.
  2. Tap the Sign up for Netflix button when the “We’re throwing in Netflix” page loads. You're taken to Netflix.com to complete the process.
  3. Log in to your existing Netflix account or create a new one to complete redemption.
  4. Perform one of the following based on if you already have a Netflix account or not:
    • Existing Netflix member: Click Already a member? Sign in then log in with your existing Netflix credentials.
      • If you're following these steps from a device that you've already streamed Netflix on before, the page will automatically populate those Netflix sign-in account credentials.
      • Check that the proper Netflix account info is displaying before you Accept.
      • If you selected a different subscription from the one you currently have, you will be asked to choose either "Keep your plan" or "Change to __ Plan."
    • New Netflix Member: Click Not yet a Member? Sign Up and follow the on-screen steps to sign up as a new member.

 

 

Netflix On Us billing

  • If eligible, we cover either the Basic or Standard Netflix subscription (depending on your plan) and you have the option to upgrade for an additional cost.
  • Netflix On Us includes one Netflix streaming subscription per account.
  • T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix On Us.
  • For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to T-Mobile.
  • If you remove your Netflix feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix
  • You are responsible for paying the difference between what Netflix On Us is included in your plan and the subscription you choose from Netflix.

 

Getting support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

 

Netflix supports

Check out the Netflix Help Center or contact Netflix if you need help with:

 

  • Changing your method of payment from T-Mobile billing
  • Netflix account help (such as subscriptions, DVD support, or credit card billing questions)
  • Streaming issues when off of the T-Mobile network
  • Troubleshooting and using the Netflix app or website.
T-Mobile supports

Contact T-Mobile if you need help with:

 

  • Adding or removing a Netflix On Us Basic, Standard, or Premium feature to your T-Mobile account.
  • T-Mobile billing questions
  • Recovering your Netflix email address or if you see "No account found" when trying to log in.
  • Troubleshooting issues while on the T-Mobile network, such as speeds, or videos that appear to be slow or buffering.
  • Getting the Netflix app to open on your device.
Cancelling
  • If you cancel your T-Mobile account, you will immediately lose your Netflix benefit. T-Mobile will no longer be your Netflix method of payment and you will want to contact Netflix
  • If you want to cancel your Netflix subscription billed through T-Mobile at any time, you must first remove T-Mobile as your method of payment for your Netflix account.
    • Log into the T-Mobile App, your My T-Mobile or contact T-Mobile customer service to remove the Netflix On Us feature from your account first.
    • Contact Netflix to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.

 

Additional Netflix accounts

 

  • If you have a DVD subscription: If you have a Netflix DVD subscription and you want to keep it, you'll need to set up a new streaming membership under a different email address when opting in to Netflix On Us. This way you get your streaming membership on us and you'd continue to be billed for your DVD service. If your DVD subscription also includes a streaming subscription, you may cancel that streaming vat any time with Netflix.
  • If you simply want to start a new Netflix account: If you want to create an additional Netflix account when signing up for Netflix On Us, you'll need to use an email address that’s different from the one linked to your existing Netflix account. You'll then have two Netflix accounts: one billed directly through Netflix, and the Netflix On Us streaming account paid for by T-Mobile.