Calling cards & collect calls

Learn about collect calls and calling cards.

 

 

 

Calling cards

  • Calling cards are available from third-party sellers, but not from T-Mobile.
  • Contact the card provider for all questions and support. T-Mobile cannot guarantee how calling cards function or are charged.
  • You can use calling cards when making domestic and international calls.
  • You can use calling cards when roaming, but you are also charged the roaming rate from T-Mobile.
  • To placing calls on a T-Mobile phone using a calling card:
    1. Call the access number provided on the calling card.
    2. When prompted, enter the number you wish to call.
    3. Wait for the call to complete.
      Do not press the Send key. Pressing the Send key starts a new call, which bypasses the calling card and results in charges from T-Mobile.

 

Collect calls

Collect call charges are the responsibility of the party receiving the call. The person calling is not charged.

 

Postpaid accounts

  • T-Mobile postpaid customers can place collect calls, but cannot receive collect calls (such as 1-800-COLLECT).
  • To receive collect calls, you may use Text Collect for a one-time charge of $9.99 per call. For information, see: textcollect.com

 

Prepaid accounts

  • Collect calling for prepaid is provided by 1-800-COLLECT, and it allows receiving or placing collect calls in some situations.
    • You can place collect calls with a $0 balance or a low balance, if you have received an SMS stating you can use 1-800 COLLECT.

    • You cannot place collect calls when you have funds on the account.

    • Only customers who have a positive account balance and an unlimited plan, Pay As You Go, or Pay in Advance can receive collect calls.

  • 1-800-COLLECT connects to domestic and international numbers. Their charges appear for the recipient:
    • Calls to landlines: $4.99 connection fee, plus $1.50/minute rate. The person accepting the call will receive a bill from their landline company.
    • Calls to mobile phones: $9.99 connection fee. Includes 20 minutes of free calling time before the call disconnects. The person accepting the call will receive a premium SMS charge on their bill for the cost of receiving a collect call.
  • For all charge disputes, contact 1-800-COLLECT customer service, at 1-800-352-7202.