How-to guides: Dell XPS 15

Setup

 

SIM card

 

Your Subscriber Identity Module (SIM) card identifies you to the wireless network. You will not be able to connect to the network without your SIM card.

SIM card - insert

To insert the SIM card, follow these steps:

 

  1. Shut down your laptop, remove any external cables (including the AC adapter), and turn your laptop over.
  2. Slide the battery release latch to the side.
  3. Lift the battery up at an angle and remove it from the battery bay.

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  4. Hold the SIM card with the gold contacts down.
  5. Insert the SIM card (notched end first) into the SIM card slot in the same direction as shown below until you hear it click into place.

    image005.pngimage007.png
  6. Align the tabs on the battery with the slots on the battery bay.
  7. Press the battery down until the battery release latch clicks.

SIM card - remove

To remove the SIM card, follow these steps:

 

  1. Shut down your laptop, remove any external cables (including the AC adapter), and turn your laptop over.
  2. Slide the battery release latch to the side.
  3. Lift the battery up at an angle and remove it from the battery bay.
    image003.png
  4. Press the SIM card into the SIM card slot until it clicks and releases. The SIM card pops out slightly.
  5. Slide the SIM card completely out of the SIM card slot.

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  6. Align the tabs on the battery with the slots on the battery bay.
  7. Press the battery down until the battery release latch clicks.

 

Memory card

 

Your laptop has a 9-in-1 Media Card Reader (media card not included with your purchase) to view and share digital photos, music, videos, and documents stored on the following digital memory cards:

 

  • Secure Digital (SD) memory card
  • Secure Digital Input Output (SDIO)
  • Secure Digital High Capacity (SDHC)
  • Secure Digital eXtended Capacity (SDXC)
  • Memory Stick
  • Memory Stick PRO
  • MSXC Memory Card
  • MultiMedia Card (MMC)
  • xD-Picture Card

 

Note: Do not remove your memory card while it is in use. Removing the memory card while it is in use may corrupt the data stored on your memory card and damage the memory card or your laptop.

Memory card - insert

The media card slot is on the front of the computer.

 

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Note: Your laptop ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your laptop.

 

To insert the memory card, follow these steps:

 

  1. If present, remove the plastic blank from the media card slot.
  2. Insert the memory card into the media card slot until you hear it click into place.

Memory card - remove

To remove the memory card, follow these steps:

 

Press the memory card into the media card slot until it clicks and releases. The memory card pops out slightly.

Slide the memory card completely out of the media card slot.

 

Battery

 

Battery - install

To install the battery, follow these steps:

 

  1. Align the tabs on the battery with the slots on the battery bay.
  2. Press the battery down until the battery release latch clicks.

Battery - remove

To remove the battery, follow these steps:

 

  1. Shut down your laptop, remove any external cables (including the AC adapter), and turn your laptop over.
  2. Slide the battery release latch to the side.
  3. Lift the battery up at an angle and remove it from the battery bay.

    image003.png

 

 

Charge battery

 

To charge the battery, connect the AC adapter to the laptop and then plug the adapter into a wall outlet or surge protector.

 

 

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Connection Manager

The Connection Manager is an application that you use to connect to the T-Mobile Mobile Internet network, Wi-Fi networks, and VPN networks.

Familiarize yourself with the Connection Manager and its main features:

 

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                                                Figure 1: Main T-Mobile Broadband screen

 

  • When connected using 4G, the technology indicator will display 4G.
  • When connected using 3G, the technology indicator will display 3G.
  • When connected using 2G, the technology indicator will display EDGE.

 

image015.png

                              Figure 2: Main Wi-Fi screen

 

 

 

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T-Mobile Mobile Internet

 

Connections

 

Connect to T-Mobile mobile internet

To connect to the T-Mobile mobile internet network, follow these steps:

 

Note: You do not need to add a profile or change settings to connect to T-Mobile Mobile Internet.

 

  1. Verify that a T-Mobile SIM card is in the laptop.
  2. Click the Windows Start button.
  3. Navigate to and click T-Mobile webConnect Manager.
  4. Click the T-Mobile Broadband tab.
  5. Click Connect.

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Connection profile priority

Overview

What is connection profile priority?

In the Profiles window, profiles are listed in order of priority. When selecting a network to connect to, T-Mobile Connection Manager will go down the list from top to bottom, selecting the first network profile for which all of the following are true:

 

  • The network described by the profile is available
  • You have a device capable of connecting to the network connected to your computer, and that device is turned on and ready to be used
  • The Connection Options field in the profile's configuration is set to either Automatic or Prompt
  • The profile is not Other Connections

 

Profile priority also determines when T-Mobile Connection Manager automatically switches from one network to another. If you are connected to one network and a higher priority network becomes available, T-Mobile Connection Manager switches to the higher priority network.

Change connection profile priority

To change the priority of a specific profile, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Profiles.
  3. Click the profile you want to change.

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  4. Click Up or Down to move the profile up or down the list.

View mobile internet connection information

To view mobile internet connection information, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Network Info.
  3. Click Broadband.
  4. Click the Network tab to view connection information.

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Connect to other mobile internet networks

To connect to another network, you must first create a profile for that network.

 

Note: Consult with your IT administrator if needed for applicable settings.

Create a profile

To create a profile for a mobile internet network, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Profiles.
  3. The Profiles screen opens.
  4. On the Profiles screen, click Add.

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  5. Click Broadband and then click Add

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  6. Select the profile of the network you would like to add or select Create Custom Profile if you want to create a profile for a network that is not listed.
  7. Click Next.
  8. On the Broadband screen, configure your settings as needed and click Next.
  9. On the IP Settings screen, configure your settings as needed and click Next

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  10. On the General screen, enter a profile name and configure the remainder of the settings for your profile and click Finish.

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Connect to other mobile internet networks

To connect to other mobile internet networks, follow these steps:

 

Important: Connecting to other mobile internet networks may result in roaming charges.

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Profiles.
  3. On the Profiles screen, click the network you want to connect to.
  4. Click Connect.

 

Data usage

 

Overview

Before you check data usage, review the following information:

 

T-Mobile Connection Manager allows you to monitor your approximate data usage with the Usage Meter. The amount of data transferred (transmitted and received) is measured in kilobytes (KB), megabytes (MB), gigabytes (GB), or terabytes (TB). The amount of data depends on the type of files transferred:

 

Text files typically use relatively small amounts of data.

Graphics files and music files typically use larger amounts of data than text files.

Video files use very large amounts of data.

 

Your usage amount varies depending on how often you use the network and the type of information you transfer. The type of data plan you have determines how much data you can transfer before incurring additional charges.

 

Example: If you are on a 5GB plan, any data transfer over the 5GB limit will incur additional charges.

 

T-Mobile sends you a free text message, viewable in your T-Mobile Connection Manager inbox, when you have exceeded your data plan limit.

View data usage amount

To view your approximate data usage with the T-Mobile Connection Manager, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click Usage Setup.

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  3. Read the usage note and click OK.
  4. Select the billing period start date.
  5. Select your plan limit.
    • Note: You can get your billing start date and plan limit by going to http://my.t-mobile.com, logging in to your account, and clicking Monitor use. Under Use detail, the start date and end date of the billing cycle are shown. Click the Data tab to see your data plan limit, if any.

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  6. View your usage on the Current Usage tab and the Cumulative Usage tab.

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  7. The main T-Mobile Connection Manager screen now shows a summary of your data usage.

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    • Note: The data usage information displayed by the T-Mobile Connection Manager is approximate. To view exact usage, log in to your My T-Mobile account at http://my.t-mobile.com.

 

Text messaging (SMS)

 

When connected to T-Mobile Mobile Internet, you can send, receive, and manage text messages.

Read text messages

When you receive a new text message, the T-Mobile Connection Manager displays the New Message image046.jpg icon with a red star on the main T-Mobile Broadband screen.

 

To read text messages, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click image047.jpg to open the Text Messaging screen.
  3. Make sure Inbox is selected.

    image049.jpg
  4. Double-click the message you want to read.

Send text messages

To send a text message, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click image047.jpg to open the Text Messaging screen.
  3. Click New to open the new message screen.
  4. At the To line, type the destination phone number OR click To and select the desired contact in the Address Book.
  5. Type your message.
  6. Click Send.

Manage text messages

To manage text messages, follow these steps:

 

  1. Connect your laptop stick to the USB port of your computer.
  2. Open the T-Mobile Connection Manager.
  3. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  4. Click image047.jpg to open the Text Messaging screen, and then select one of the following options:
    • Click File > Folders > New Folder to create a new folder to store messages.
    • Click File > Folders > Delete Folder to delete a folder (and all the messages it contains).
    • Click Edit > Move To Folder to move the selected message to another folder.
    • Click Edit > Copy To Folder to place a copy of the selected message in another folder.

 

Address Book

 

The T-Mobile Connection Manager includes an Address Book that you can use to manage phone numbers and addresses.

Access the Address Book

To access contacts in your address book, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click image047.jpg to open the Text Messaging screen.
  3. Click the Address Book icon.

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Manage contacts in the Address Book

Add contacts

To add a new contact to the Address Book, follow these steps:

 

  1. From the Address Book, click Add.

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  2. Enter the contact’s name in the First Name, Middle Name, and Last Name fields.

    image055.jpg
  3. From the Contact Type list, select one of the following options:
    • Mobile #
    • Residence
    • Office
    • Fax
    • Other
  4. Enter the Contact Info.
  5. Click OK when done.

Delete contacts

To delete contacts from the Address Book, follow these steps:

 

  1. From the Address Book, click the contact you want to delete.
  2. Click Delete.
  3. Click Yes to confirm that you want to permanently delete the contact.

Copy contacts – Connection Manager to SIM

To copy all contacts from the T-Mobile Connection Manager to the SIM card, follow these steps:

 

Important:This will replace the entire phone book on your SIM card, and contacts that are currently saved on the SIM card will be replaced.

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click image047.jpg to open the Text Messaging screen.
  3. Click the Update Phone Book with Address Book Contents image057.png icon.

Copy contacts - SIM to Connection Manager

To copy all contacts from the SIM card memory to the Connection Manager, follow these steps:

 

Note: The phone book on the SIM will be added to the T-Mobile Connection Manager's Address Book. Entries already in the T-Mobile Connection Manager’s Address Book will not be affected unless the name of an imported entry matches exactly with the name of the contact in the T-Mobile Connection Manager. In this case, the imported contact will replace the existing entry.

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click image047.jpg to open the Text Messaging screen.
  3. Click the Update Address Book with Phone Book Contents image057.png icon.

 

Security

 

Change SIM PIN code

Note:You cannot change the SIM PIN code when the Connection Manager is connected to T-Mobile Mobile Internet.

 

To change the default SIM PIN code, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. If connected to T-Mobile Broadband, click Disconnect.
  3. Click Tools.
  4. Click Change PIN Code.
  5. Enter the Current PIN Code.
  6. Enter the desired New PIN Code.
  7. Re-enter the New PIN Code to confirm.

    image061.png
  8. Click OK.

Lock SIM card

The SIM PIN code is used to protect the SIM from being used in other devices. When you enable the SIM PIN code, the device prompts you to enter the code after turning it on.

 

Note:You cannot lock the SIM when the Connection Manager is connected to T-Mobile Mobile Internet.

 

To lock the SIM card, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. If connected to T-Mobile Broadband, click Disconnect.
  3. Click Tools.
  4. Click Lock SIM.
  5. Enter the PIN Code.
    • Note: The default PIN code is 1234.

      image063.png
  6. Click OK.

Unblock PIN (PUK Code)

Related errors:

'PIN code blocked. Enter PUK code:'

'Enter PUK code'

If you enter the PIN code incorrectly several times in a row, the device blocks you from attempting again. You can re-enable the PIN mechanism by entering a Personal Unblocking Key (PUK). To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call T-Mobile Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

 

  1. Contact Customer Care to request your PUK code.
  2. Enter the PUK Number and the new PIN Number.
  3. Click OK.
  4. When Confirm New PIN message displays, re-enter the new PIN Number.

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  5. Click OK.

 

 

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VPN (Virtual Private Network)

 

Configure VPN

 

You need to create a VPN profile and configure VPN settings before connecting to VPN.

Create VPN profile

To create a VPN profile, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click Connect.
  3. On the laptop’s task bar, click the Windows Start image017.png button.
  4. Click Control Panel.
  5. Click Network and Internet.
  6. Click Network and Sharing Center.
  7. Click Set up a new connection or network.
  8. Click Connect to a workplace.
  9. Enter the Internet address and click the checkbox for Don’t connect now; just set it up so I can connect later.
  10. Click Next.
  11. Enter your user name and password and click Create.

Configure VPN settings

You need to configure VPN settings before connecting to VPN.

 

To configure VPN settings, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click Tools.
  3. Click Settings.
  4. Click the VPN tab.
  5. Click Use existing VPN profile.
  6. Select the VPN client and profile from the Client and Profile drop-down boxes.
  7. Click OK.
  8. The VPN icon appears on the T-Mobile Connection Manager screen. The next time that you connect to mobile internet, the VPN client automatically launches.

 

Manually launch VPN

 

To manually connect to VPN, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the T-Mobile Broadband tab.
  2. Click VPN.

    image067.jpg

 

 

 

 

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Wi-Fi

 

Connection

 

Connect to a Wi-Fi network

To connect to a new Wi-Fi network, follow these steps:

 

  1. Make sure that you are at a location with Wi-Fi access.
  2. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab to scan for available networks.
  3. Click the link above the Connectbutton to display a list of available Wi-Fi networks.

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  4. Click Connect for the network you want to connect to.

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  5. If the network is encrypted, it prompts you to enter an encryption key. Enter the key and click OK.

Connect to a T-Mobile HotSpot

To connect to a T-Mobile HotSpot, follow these steps:

 

  1. Make sure that you are at a T-Mobile HotSpot location.
  2. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  3. Click Connectto connect to the T-Mobile Wi-Fi network.
  4. When prompted, enter your username and password.
    • Note: Your T-Mobile HotSpot username is your 10-digit phone number. If you are a private customer, your default password is the last four digits of your Social Security number. If you are a corporate customer, your default password is the last four digits of your organization’s tax identification number.

      image071.png
  5. When you have successfully logged in, the T-Mobile HotSpot welcome screen opens.

 

Wi-Fi Settings

 

Create new network profile

To create a Wi-Fi network profile, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  2. Click Tools.
  3. Click Profiles.
  4. On the Profiles screen, click Add.

    image073.jpg
  5. Click WiFi and then click Add

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  6. Enter the network name (SSID) and other information as needed and click Next

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  7. On the IP Settings screen, enter your settings as needed and click Next

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  8. On the General screen, enter settings for your profile and click Finish.

    image080.png

 

 

View Wi-Fi connection information

To view Wi-Fi connection information, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  2. Click Tools.
  3. Click Network Info.
  4. Click WiFi Network.
  5. Click the Network tab to view connection information.

    image082.png

 

 

Edit Wi-Fi profile

To edit a Wi-Fi profile, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  2. Click Tools.
  3. Click Profiles.
  4. On the Profiles screen, click the desired profile and click Edit.

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  5. On the Edit Profile screen, edit the information under the General, IP Settings, and WiFi tabs.
  6. When done, click OK.

Locate a T-Mobile HotSpot location

To see a list of T-Mobile HotSpot locations, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  2. Click Tools.
  3. Click HotSpot Locator.
  4. Enter your Country, State, City, Zip Code, and Area code.

    image086.png
  5. Click the desired Category.
  6. Click Search.
  7. In the Results pane, scroll to and click a HotSpot location to see its address and other information.

View your T-Mobile HotSpot username

Your T-Mobile HotSpot username is your 10-digit phone number.

 

To view your phone number, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Network Info.
  3. Click Broadband.
  4. Click Device.
  5. View your phone number.

Save your T-Mobile HotSpot username and password

Note: If you are a private customer, your default password is the last four digits of your Social Security number. If you are a corporate customer, your default password is the last four digits of your organization’s tax identification number.

 

The T-Mobile Connection Manager can save your username and password to speed up connections to the T-Mobile HotSpot Network. To save your T-Mobile HotSpot username and password, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click the Wi-Fi tab.
  2. Click Tools.
  3. Click User Credentials.
  4. Enter your username and password.
  5. Click to select the Store this password for future logins check box.
  6. Click OK.

 

 

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Device Information

 

Access Help information

 

To access the help information on the T-Mobile Connection Manager, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Help.
  2. Click Help again.

 

View IMEI number

 

To find the 15-digit IMEI of your laptop, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Network Info and select Broadband.
  3. View the IMEI number in the Device Information area.

 

View SIM number

 

To find the SIM number, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Network Info and select Broadband.
  3. The SIM number is displayed as the ICCID number in the Device Information area.

 

View software version

 

To find the software version on your T-Mobile Connection Manager, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Help.
  2. Click About T-Mobile webConnect Manager to view software version information.

 

Check software updates - Manual

 

You may receive periodic updates to your T-Mobile Connection Manager software. You can also manually check for updates. To manually check for software updates, follow these steps:

 

  1. On the main T-Mobile Connection Manager screen, click Tools.
  2. Click Settings.
  3. Click the Updates tab.

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  4. Click Update Now to check for available updates. If you have updates available, a window opens listing the updates.
  5. Click the desired updates and click Download.

 

 

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