Restart your device regularly

Although we all like to stay connected and leave our phones on, you can improve its performance just by restarting it at least once a week.


We recommend restarting your phone at least once a week, or more often if it shows any of the trouble listed below.


This helps both your network connection and device software:


  • Network benefit: From time to time, phones may lose connection with the T-Mobile network, just like your computer can lose connection to a wireless network. Restarting forces the phone to reconnect, which can help with network and connectivity problems.
  • Software benefit: Phone performance also benefits from clearing the memory. Typically, apps continue running in the background, which may cause battery drain, slowness, heat, and other conflicts. Restarting can clear memory of apps and conflicts.


It can resolve complaints like:


  • Battery drain
  • Calling issues
  • Heat
  • Low or no signal
  • Low memory problems (force close errors, memory errors, crashing, freezing)
  • Messaging issues
  • Slow data
  • Wi-Fi Calling connectivity