Account suspensions

    Learn about account suspensions. Depending on your situation, your account can be placed into a partial or full suspension.

     

    If your service was recently suspended, the impacts to your bill may vary depending on your billing method. For Bill Arrears, you'll see prorated monthly charges, overages, one-time charges, taxes, etc. For Bill Current, you'll receive a credit for the time your service was fully suspended on the first bill after the suspension. When service is restored, you're billed the prorated monthly charges for the time active within that bill cycle on the bill after being restored, unless already billed.

     

     

    Military suspension

    A military suspension does not extend your contract. There are no monthly charges, taxes, or suspend fees while your account is under a military suspension.

     

    Things to consider if you request a military suspension for a line on your account:

    • If your account is a pooling rate plan, such as a family plan, any active lines will still be billed to the account for the monthly charges, including any data and other features.
    • If you have an Equipment Installment Plan (EIP), monthly installment amounts continue to be charged and must be paid by the due date.
    • Your account must remain current. If the account is suspended for nonpayment, it won't be restored to a military suspension once the balance is paid. You must re-restore the line. Other subscribers on the account are charged the normal monthly plan fee.

     

    You may suspend your account for a maximum of 39 months if you're being deployed and are a member of the:

    • US Army
    • US Navy
    • US Marine Corps
    • US Air Force
    • US Coast Guard
    • Officers of the Public Health Service on duty with the Army or the Navy

     

     

    Seasonal Suspension

    You may voluntarily suspend your account once per year for a maximum period of 90 consecutive days. During a seasonal suspension, the account must remain current. You can also suspend individual lines of an account, while other lines remain active.

     

    Your account is billed $10 per month for each suspended line. If any lines are active, the full monthly charge is billed for each active line.

     

    For example: Say you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the monthly charges, including any data and other features.

     

     

    Nonpayment suspensions

    Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line to restore service.

     

    Partial suspension for nonpayment

    • You'll keep your number, but incoming and outgoing calls are suspended.*
    • Text messaging, voicemail and data services are suspended.
    • You'll continue to keep your phone number and monthly plan, and will be charged for your monthly rate plan and access fees.
    • If you have it on your line, you'll be charged for insurance (equipment protection or Premium Handset Protection).**

    Full suspension for nonpayment

    • You'll keep your number, but incoming and outgoing calls are suspended.*
    • Text messaging, voicemail and data services are suspended.
    • You'll keep your monthly plan, but monthly fees are prorated.

     

    Related pages

     

    Suspend your line

     

    *With a partial or full suspension, you'll still be able to call 611 and 911.

    **If your account is suspended for an entire bill cycle, your equipment protection or premium handset protection will be automatically removed.