Account suspensions

    Depending on your situation, your account can be placed into a partial or full suspension.


    If your service was recently suspended, the impacts to your bill may vary depending on your billing method. For Bill Arrears, you'll see prorated monthly charges, overages, one-time charges, taxes, etc. For Bill Current, you'll receive a credit for the time your service was fully suspended on the first bill after the suspension.


    When service is restored, you're billed the prorated monthly charges for the time active within that bill cycle on the bill after being restored, unless already billed.


    Are you looking to suspend (or restore) just one line on your account? Find out how.



    Military suspension

    A military suspension does not extend your contract. There are no monthly charges, taxes, or suspend fees while your account is under a military suspension. See how to suspend your line if you're about to enter active military service.


    You may suspend your account for a maximum of 39 months if you're being deployed and are a member of the:

    • US Army
    • US Navy
    • US Marine Corps
    • US Air Force
    • US Coast Guard
    • Officers of the Public Health Service on duty with the Army or the Navy


    Things to consider if you request a military suspension for a line on your account:


    • Keep account current: During a military suspension, your account must remain current. This means you or an authorized user need to make monthly payments by the due date. If the account is suspended for nonpayment, it won't be restored to a military suspension once the balance is paid. You would need to re-restore the line. Other subscribers on the account are charged the normal monthly plan fee.
    • Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees; however, if any features or plans share monthly recurring charges between a suspended line and an active line, you'll see normal monthly recurring charges. Any recurring charges will still need to be paid each month by the due date.

    For example: Say you're on an $80/month family plan. If there's one line that's active and one line on a military suspension, then the total amount billed is $80. But, if both lines have a military suspension, then the monthly recurring charge would be $0.

    • Equipment Installment Plan (EIP): If you have an EIP, monthly installment amounts continue to be charged and must be paid each month by the due date during a military suspension, regardless of whether your monthly recurring charges are suspended.
    • Making monthly payments: To keep the account current, there are several ways for you or an authorized user to pay your T-Mobile bill.



    Seasonal suspension

    You may voluntarily suspend your account once per year for a maximum period of 90 consecutive days. During a seasonal suspension, the account must remain current. You can suspend individual lines of an account, while other lines remain active.


    Multiline rate plan seasonal suspension fees

    • When all lines on a multiline rate plan are suspended, accounts are billed $10 per bill cycle for each suspended line. For example, if you suspend all lines on a four-line account, you are charged $40 per bill cycle.
    • When one or more lines on a multiline plan remain active, accounts are billed the plan's full monthly charge, including any data or additional features.


    Individual rate plan seasonal suspension fees

    • For accounts with only one line on an individual rate plan, a suspended line is billed $10 per bill cycle.
    • If an account has multiple individual-line rate plans, the account is billed $10 for each suspended individual-line rate plan, and the full monthly charge for any active individual lines.


    For example: Say you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the full monthly charges, including any data and other features.



    Nonpayment suspensions

    Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line to restore service.


    Partial suspension for nonpayment

    • You'll keep your number, but incoming and outgoing calls are suspended.*
    • Text messaging, voicemail and data services are suspended.
    • You'll continue to keep your monthly plan, and you'll be charged for your monthly rate plan and access fees.
    • If you have it on your line, you'll be charged for insurance (equipment protection or Premium Handset Protection).**

    Full suspension for nonpayment

    • You'll keep your number, but incoming and outgoing calls are suspended.*
    • Text messaging, voicemail and data services are suspended.
    • You'll keep your monthly plan, but monthly fees are prorated.


    *With a partial or full suspension, you'll still be able to call 611 and 911.

    **If your account is suspended for an entire bill cycle, your equipment protection or Premium Handset Protection is automatically removed.