Images won't display on web pages for an Android device

    Troubleshoot problems loading images in your browser on an Android phone.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure of the following:
      • Your phone has signal and you're able to get online and browse websites.
      • You're using the browser that came installed on your phone.
      • This issue isn't specific to one web page. If it is, then the problem is with that site or page.
    2. Uninstall all apps and updates that you installed since the images last worked. If you uninstalled any apps, retest the issue. Keep troubleshooting if you still experience the problem.
    3. First, adjust the browser settings:
      1. Open your phone's browser.
      2. Press Menu > More > Settings.
      3. Check that the Load images and Enable JavaScript check boxes are selected.
      4. Scroll down and touch the following:
        • Clear cache
        • Clear history
        • Clear cookie data
      5. If the option is available, touch Set cache size, and increase it.
    4. If the issue continues, clear application cache.
    5. If the above steps haven't fixed this issue, contact us.