Windows Phone keeps crashing or freezing

    Troubleshoot problems with your Windows Phone restarting, freezing or locking up, and slowness or unresponsiveness. These issues can be due to low device memory, too many apps running, third-party apps installed, and more.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Turn your device off.
    2. Wait 5 seconds and turn your device on.
    3. Check if the issue remains and keep troubleshooting if you still experience the problem.
    4. Make sure your device is on the latest software version. If you updated the software, try it out and see if your issue remains. Keep troubleshooting if you still experience the problem.
    5. If you uninstalled any third-party apps around the time the issue began, uninstall them and check for the issue. Keep troubleshooting if you still experience the problem.
    6. Reset your device and after, check if the issue remains.
    7. If you are still having this issue, contact us.