Migrate your Community account to T-Mobile ID

We now give you two ways to log in to T-Mobile Support. If you only want to keep track of a single login, you can migrate your existing Community login to your T-Mobile ID.

 

Migrate your login

 

  1. This one is super simple. On the log-in screen, simply select Log in with your T-Mobile ID, if you have a T-MOBILE ID. Or, click Sign up now if you don't. Skip to step 3 if you're logging in with an existing T-Mobile ID.
  2. If you're signing up for T-Mobile ID, make sure to use the same email address that is associated with your Community login. If your email addresses match for both accounts, you'll be automatically migrated, and you're all done!
  3. If you've already logged in, you can go to your profile page, and add the following to your URL bar at the top of your browser: #migrate
  4. Click Migrate now in the lower-left corner of the screen.
    Migrate Button.png
  5. Enter your T-Mobile ID info, login, and you're all done!

 

For more information about your login options, see Logging into the Support Community. If you still need help, we're here to take care of you. Check out our Support Community beginner's guide.