Messaging: BlackBerry Torch 9810

Table of contents

 

Email

Account – Add new POP3 or IMAP account

To set up an email account in the email client, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Setup icon.
  3. Tap Email Accounts.
  4. Tap Internet Mail Account.
  5. If prompted, read the BlackBerry Prosumer Service Agreement and tap I Accept.
  6. If prompted, enter your BlackBerry ID username and password and tap Sign In or Create New.
  7. Scroll to and select one of the following options:
    • Yahoo! Mail
    • Gmail
    • AOL
    • Windows Live
    • Other
  8. Create New Address to create a new tmo.blackberry.net email address
  9. Enter your email address and password.
  10. Tap Continue.
  11. If desired, tap Change Settings.
  12. Edit the settings you want to change.
  13. When finished, tap Save.
  14. Tap Continue.
  15. Tap OK when activation is complete.
  16. Select one of the following options:
    • Close
    • Set up another email account

 

Account – Add new BlackBerry email account

You can create a new BlackBerry email account (username@tmo.blackberry.net).

 

To create a new BlackBerry email account, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Setup icon.
  3. Tap Email Accounts.
  4. Tap Internet Mail Account.
  5. If prompted, scroll to and select Set up another email account.
  6. Tap Create New Address.
  7. Enter the username you want to appear before the @ symbol in your email address.
  8. Enter a password.
  9. Enter the password again to confirm it.
  10. Tap Security question and select a question from the drop-down list.
  11. Enter the answer to the security question.
  12. Tap Continue.
  13. Follow the on-screen instructions to change sync and other settings for the account.

 

Account – Add new Enterprise email account

If your company is using a BlackBerry Enterprise Server, then you can set up your phone to receive work email from Microsoft Outlook or IBM Lotus Notes.

 

Add via the phone

 

  1. If you have the Enterprise Activation password from your system administrator, follow these steps:
  2. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  3. Scroll to the All panel and tap the Setup icon.
  4. Tap Email Accounts.
  5. Tap Enterprise Account.
  6. If prompted, read the BlackBerry Prosumer Service Agreement and tap I Accept.
  7. If prompted, enter your BlackBerry ID username and password and tap Sign In or Create New.
  8. Enter your email address and activation password.
  9. Tap Activate.
  10. When your email address has been enabled, tap Return to Setup.

 

Add via Blackberry Desktop Software

 

  1. If you do not have the Enterprise Activation password from your system administrator, then you must use the BlackBerry Desktop Software on your computer that is part of your corporate network and then synchronize work email with your phone. To use the BlackBerry Desktop Software you first must install it on your computer.
  2. Once the BlackBerry Desktop Software is installed on your computer, follow these steps:
  3. Open the BlackBerry Desktop Software on your computer.
  4. When the main BlackBerry Desktop Software window opens, connect the small end of your USB cable to your phone and the large end of the cable to your computer.
  5. In the main BlackBerry Desktop Software window on your computer, click the Device drop-down menu and then click Device options.
  6. Click the Enterprise Email tab.
  7. In the Email system drop-down list, click Microsoft Exchange (Outlook Client) or Lotus Domino (Notes Client) – only the option for your corporate email system will be shown.

 

For Microsoft Exchange, do one of the following:

 

  1. If you have not selected a profile for Microsoft Outlook , select one in the Profile Options window when you are prompted, then click OK.
  2. If you have selected a profile and you want to change it, click Change profile to browse for a different profile, then click OK.

 

For Lotus Domino, do one of the following:

 

  1. If you have not selected a server, click Select server and then click IBM Lotus Domino.
  2. If you have selected a server and you want to change it, click Change server to browse for a different server.

 

For either Microsoft Exchange or Lotus Domino, do any of the following optional steps:

 

  1. To add the name of your email account on your smartphone, type the name in the Service name field.
  2. To include a signature in your outgoing email messages, type a signature in the Email signature field.
  3. To save copies of the email messages from your smartphone to the Sent Items folder in your corporate email account, select the Save sent emails check box.
  4. Click OK.
  5. On your phone, you may need to enter a new password to meet your corporate email security guidelines.
  6. Enter the new password again to confirm.
  7. When your corporate email and settings have synced to your phone and activation is complete, tap OK.

 

Account – Add new Gmail account

To set up a Gmail account in the email client, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Setup icon.
  3. Tap Email Accounts.
  4. Tap Internet Mail Account.
  5. If prompted, read the BlackBerry Prosumer Service Agreement and tap I Accept.
  6. If prompted, enter your BlackBerry ID username and password and tap Sign In or Create New.
  7. If prompted, tap Set up another email account.
  8. Tap Gmail.
  9. Enter your email address and password.
  10. Tap Continue.
  11. If desired, tap Change Settings.
  12. Edit the settings you want to change.
  13. When finished, tap Save.
  14. Tap Continue.
  15. Tap OK when activation is complete.
  16. Select one of the following options:
    • Close
    • Set up another email account

 

Account – Change settings

To change the settings for an email account, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon.
  3. Press the Menu key.
  4. Scroll to and select Options.
  5. Scroll to and tap Email Account Management.
  6. Tap the account you want to edit.
  7. Tap Edit.
  8. Edit the following settings, as necessary:
    • General Options
    • Login Information
    • Delivery Options
    • Synchronization Options
  9. When finished, tap Save.

 

Account – Delete email account

To delete an email account, follow these steps:

 

  1. From the Home screen, select Messages.
  2. Press the Menu Menu_key.png key.
  3. Scroll to and select Options.
    delete_email.png
  4. Scroll to and select Email Account Management.
    delete_email_2.png
  5. Scroll to and select the email address you want to delete.
  6. Select Delete.
    delete_email_3.png
  7. Select Yes to confirm.
    delete_email_4.png

 

Account – Switch between accounts

To switch between email accounts, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to view.

 

Account – Transfer an existing account to a new BlackBerry device

To move an email account to a new BlackBerry device, follow these steps:

 

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Setup.
  3. Scroll to and select E-mail Accounts.
  4. Scroll to and select Internet Mail Account.
  5. Sign into your BlackBerry ID.
  6. Scroll to and select Move Email Accounts.
  7. Enter the email password.
  8. Scroll to and select Continue.
  9. Select OK.

 

Alert – Set incoming

To turn on or turn off incoming email and message alerts, follow these steps:

 

Turn on

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Sound and Alert Profiles icon.
  3. Tap Change Sounds and Alerts.
  4. Tap Sounds for Selected Profile.
  5. Tap Messages - Notifiers.
  6. Tap the desired email account.
  7. Tap Volume.
  8. Scroll to and select the desired volume (Silent or 1-10) from the drop-down menu.
  9. If desired, tap Notifier Tone and scroll to and select the desired sound from the drop-down menu.
  10. If desired, tap LED and select (Normal) On from the drop-down menu.
  11. If desired, tap Vibration and select Custom or On from the drop-down menu.
  12. Press the Menu key.
  13. Select Save.

 

Turn off

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Sound and Alert Profiles icon.
  3. Tap Change Sounds and Alerts.
  4. Tap Sounds for Selected Profile.
  5. Tap Messages - Notifiers.
  6. Tap the desired email account.
  7. Tap Volume.
  8. Scroll to and select Silent from the drop-down menu.
  9. If desired, tap LED and select Off from the drop-down menu.
  10. If desired, tap Vibration and select Off from the drop-down menu.
  11. Press the Menu key.
  12. Select Save.

 

Attachment – Add

To attach files to email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Press the Menu key.
  4. Scroll to and select Compose Email.
  5. In the To field, enter the recipient’s email address.
  6. Tap Subject.
  7. Enter the subject.
  8. Tap the body of the email.
  9. Enter the text of your message.
  10. Press the Menu key.
  11. Scroll to and select Attach.
  12. Scroll to and select one of the following options:
    • Picture
    • File
    • Video
    • Music
    • Voice Note
    • Contact
  13. Navigate to the folder that contains the attachment you want to send.
  14. Scroll to and tap the desired attachment.
  15. Press the Menu key.
  16. Select Send.

 

Email message – Delete

To delete email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Scroll to and tap the email message you want to delete.
  4. Press the Menu key.
  5. Scroll to and select Delete.
  6. Select one of the following options:
    • On Mailbox & Handheld: To permanently delete the message from your email account and your phone.
    • On Handheld: To delete the message only from your phone.

 

Email message – Forward

To forward email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Scroll to and tap the email message you want to forward.
  4. Press the Menu key.
  5. Select Forward.
  6. In the To field, enter the recipient’s email address.
  7. Tap the body of the email.
  8. Enter the text of your message.
  9. Press the Menu key.
  10. Select Send.

 

Email message – Read

To read email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Scroll to and tap the email message you want to read.

 

Email message – Reply

To reply to email messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Scroll to and tap the email message you want to reply to.
  4. Press the Menu key.
  5. Select Reply.
  6. Enter the text of your message.
  7. Press the Menu key.
  8. Select Send.

 

Email message – Send

To write and send email messages, follow these steps:

 

Note: You must add your email account before starting this procedure.

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Press the Menu key.
  4. Scroll to and select Compose Email.
  5. In the To field, enter the recipient’s email address.
  6. Tap Subject.
  7. Enter the subject.
  8. Tap the body of the email.
  9. Enter the text of your message.
  10. Press the Menu key.
  11. If desired, scroll to and select Attach.
  12. Scroll to and select one of the following options:
    • Picture
    • File
    • Video
    • Music
    • Voice Note
    • Contact
  13. Navigate to the folder that contains the attachment you want to send.
  14. Scroll to and tap the desired attachment.
  15. Press the Menu key.
  16. Select Send.

 

Folders – Switch between

To switch between email folders within the email account, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to use.
  3. Press the Menu key.
  4. Scroll to and select View Folder.
  5. Scroll to and tap the folder you wish to view.
    Note: All folders in all activated email accounts are shown.

 

Inbox – Refresh

To refresh the email inbox and download new messages, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Messages icon for the email account you wish to refresh.
  3. Press the Menu key.
  4. Scroll to and select Reconcile Now.

 

 

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MMS (picture / video messaging)

Delete message

To delete picture messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Scroll to and touch and hold the message you want to delete.
  4. Tap Delete.
  5. Tap Delete again.

 

Read messages

To read or view picture or video messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Scroll to and tap the message you want to read.

 

Send picture – Saved

To send saved pictures as picture messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Media icon.
  3. Tap the Pictures icon.
  4. Navigate to the folder that contains the picture you want to send.
  5. Scroll to and touch and hold the desired picture.
  6. Tap Send.
  7. Tap Text Message.
  8. Enter the name or phone number of the recipient.
  9. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap above or below the attachment and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

Send picture – Take new

To take and send picture messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Camera icon.
  3. Frame the subject.
  4. Tap the Camera icon or press the Camera button or the Trackpad to take the picture.
  5. Press the Menu key.
  6. Scroll to and select Send.
  7. Select Text Message.
  8. Enter the name or phone number of the recipient.
  9. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap above or below the attachment and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

Send video – Saved

To send saved videos as video messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Media icon.
  3. Tap the Videos icon.
  4. Navigate to the folder that contains the video you want to send.
  5. Scroll to and touch and hold the desired video.
  6. Tap Send.
  7. Tap Text Message.
  8. Note: If Text Message is not shown, the video is too large to send as a video message.
  9. Enter the name or phone number of the recipient.
  10. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap above or below the attachment and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

Send video – Take new

To take and send video messages (MMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Video Camera icon.
  3. Press the Menu key.
  4. Scroll to and select Options.
  5. Tap Video Format.
  6. Tap MMS Mode (176 x 144) to ensure the video will not be too large to send.
  7. Press the Menu key.
  8. Scroll to and select Save.
  9. Frame the subject.
  10. Tap the Record icon or press the Trackpad to begin recording.
  11. Tap the Pause icon or press the Trackpad to pause recording.
  12. Press the Menu key.
  13. Scroll to and select Send.
  14. Select Text Message.
  15. Enter the name or phone number of the recipient.
  16. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap above or below the attachment and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

Voice Notes – Delete

To delete Voice Notes, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Applications icon.
  3. Tap the Voice Notes icon.
  4. Scroll to and touch and hold the desired voice note.
  5. Tap Delete.
  6. Tap Delete again.

 

Voice Notes – Record / save

Voice Notes are audio clips you can send as multimedia messages (MMS). They allow you to send a voice message without calling. To record Voice Notes, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Applications icon.
  3. Tap the Voice Notes Recorder icon.
  4. Tap the Record icon or press the Trackpad to begin recording.
  5. Tap the Pause icon or press the Trackpad to pause recording.
  6. Tap the Stop icon.
  7. Press the Menu key.
  8. Select View voice Notes.

 

Voice Notes – Send

Voice Notes are audio clips you can send as multimedia messages (MMS). They allow you to send a voice message without calling. To send Voice Notes, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Applications icon.
  3. Tap the Voice Notes icon.
  4. Scroll to and touch and hold the desired voice note.
  5. Tap Full Menu.
  6. Scroll to and select Send.
  7. Select Text Message.
  8. Enter the name or phone number of the recipient.
  9. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap above or below the attachment and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

 

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SMS (text messaging)

Add service center number

Although you can change the service center number for text messaging in your phone, you will not be able to text messages if you use a number other than 1-206-313-0004.To re-set the text messaging service center number on your phone if it has been changed, follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Press the Menu key.
  4. Scroll to and select Options.
  5. Scroll to and tap Service Center under SMS.
  6. Press the Menu key.
  7. Scroll to and select Clear Field.
  8. Enter +12063130004.
  9. Press the Menu key.
  10. Select Save.

 

Delete message

To delete text messages (SMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Scroll to and touch and hold the text message you want to delete.
  4. Tap Delete.
  5. Tap Delete again.

 

Read message

To read text messages (SMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Scroll to and tap the text message you want to read.

 

Send message

To write and send text messages (SMS), follow these steps:

 

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Text Messages icon.
  3. Press the Menu key.
  4. Scroll to and select Compose Text Message.
  5. Enter the name or phone number of the recipient.
  6. If necessary, tap the desired phone number.

 

OR

 

  1. Press the Menu key.
  2. Scroll to and select Choose Contact.
  3. Scroll to and tap the desired contact.
  4. If necessary, tap the desired phone number.
  5. Tap the message field and enter the text of your message.
  6. Press the Menu key.
  7. Select Send.

 

 

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DOC-31397