We don't want you stressing out over your T-Mobile bill. Learn what to do if payment for your T-Mobile bill is returned, late, or missing.
If your payment is returned, keep the following in mind:
We know it can happen. If you don't pay your entire balance by the due date, whether you forgot to pay your bill or you're going through some financial troubles, your account becomes past due. And while we hate to do it, sometimes past due accounts experience collection treatment, including service interruption.
We want you to avoid service interruption and help you get your payments up to date. If you're experiencing financial problems and need help making payments, consider setting up a payment arrangement to help get your account back on track.
Keep the following in mind:
If you don't see a recent payment you've made, make sure you've allowed enough time for the payment to post to your account:
If you have more than one T-Mobile account, check all of your accounts to see if the payment has posted to the wrong account. If a payment you've made hasn't appeared in any of your T-Mobile accounts, check with your bank or credit card provider. If the payment hasn't processed successfully with them, then we haven't received your payment.
If you find that your bank or credit card company did process your payment successfully, but it's still not showing up on your T-Mobile account, please collect as much information as you can about the missing payment before contacting us:
Once you have this information, contact us so we can open a missing payment request.
If you received a text message from T-Mobile and it had a link that brought you here, it means we need you to provide documentation showing that you submitted the payment. The table below shows the documentation we need, depending on the payment method you used. Fax the required documentation to the number in the text message you received.
If you paid by check: We need a copy of the front and back of the cashed check. To get a copy, visit your banking website or your local branch.
If you paid by money order: We need a copy of the front and back of the cashed money order. You should be able to get this copy at the place of purchase.
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