Find answers to commonly asked questions about payments.
Check and make sure you've allowed enough time for the payment to post to your account:
For additional help, contact T-Mobile Customer Service.
Checking account or debit/credit card payments may be returned unpaid to T-Mobile for various reasons, regardless of the payment processing method (e.g., mailed, online, over-the-phone). When payments are returned, it means T-Mobile did not receive funds for the payment.
We know it can sometimes happen. Your account becomes past due, either because you forgot to pay your bill or you're going through some financial troubles. Either way, your account becomes past due if the entire balance is not paid and posted by the due date. When an account does become past due, you'll be limited to what you can and can't do with your phone. During your account's past due status, you may be charged late fees based on where you live.
We hate to do it, but sometimes past due accounts may experience collection treatment, including service interruption, at any time after the account is past due.
We want to help you get your payments up to date. If you're experiencing financial problems and need help in making payments, you might consider trying to set up a payment arrangement to help get your account back on track.
If there are disputed charges on your account, we recommend paying the full amount due in order to avoid service interruption and any associated fees. Any credits you receive will be applied to a future bill cycle.
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