KickBack™ is being retired and will no longer be available to add to new lines effective April 13, 2018.
KickBack™ pays you back for data you don’t use on T-Mobile ONE. If you activated Kickback during the enrollment period (Jan 22, 2017 – April 12, 2018) and your total monthly data usage on any line (on device and tethering) was 2 GB or less and you paid on time, you could receive up to $10 credit per line on your next bill. As of April 13, 2018, Kickback is being retired and no longer available to add to new lines.
Have questions? No problem. Call Customer Care by dialing 611 from your T-Mobile phone.
KickBack was available to new and existing customers with an eligible postpaid, T-Mobile for Business, or No Credit Check account. As of April 13, 2018, Kickback is being retired and is no longer available to add to new lines.
What happens if I use more than 2 GB of data, or if 2 GB of data is my plan limit before experiencing data speed reduction?
If you use more than 2 GB of data on your opted-in line in a billing cycle, you simply don't receive the KickBack credit for that cycle. You'll remain enrolled and be eligible again the following month. If your data plan is limited to 2 GB of high-speed access and you exceed this limit, you'll see reduced speeds until you either upgrade your plan or the next bill cycle starts. Either way, you stay enrolled in KickBack.
Does music, video, or international data count towards my KickBack data use?
Yes, it counts. Since T-Mobile ONE is an unlimited plan, everything including music and video streaming is unlimited. Video typically streams on smartphone/tablet at DVD quality (480p).
Can I get my KickBack on top of other promos that I already have?
KickBack is combinable with most promotions, but may not be eligible to combine with future promotions.
If I change my rate plan, will I lose KickBack?
KickBack will not be offered for new lines after April 13. If you have KickBack today, you keep the benefit for as long as you remain on a qualifying rate plan. If you move to a rate plan that is not eligible for Kickback you will lose it.
What happens if I add a line after 4/13 to an eligible plan, will that line be KickBack eligible?
No, KickBack will not be offered for new lines after April 13.
If I have a KickBack eligible plan, but I don’t have KickBack enabled or activated, can I still enable or activate KickBack after April 13 if my plan stays the same?
Yes, you keep this eligibility and can add the feature by calling Customer Care.
Must make on-time payments; must activate by end of bill cycle & be active/in good standing when credit applied. Max $10 credit: promo lines priced <$10 will receive <$10 credit; free lines ineligible. Final bill credit may be prorated. May not be combinable with bill credit device offers; enabling Kickback may cause you to lose these monthly device bill credits.