Learn how to PUK unlock the ZTE Avid Trio.
Identifying PUK code error messages
Confirm customers are receiving one of the following or similar error messages on their devices.
- "PIN code blocked. Enter PUK code."
- "Enter PUK code"
- "SIM card locked. Emergency calls only. Please contact Customer Care."
Entering PUK codes
- Contact Customer Care to request your PUK code.
- When prompted on the Dialer screen, tap Unlock.
- Enter the PUK code and tap OK.
- Enter a new PIN code and tap OK.
- Re-enter the new PIN code and tap OK.
- Wait for the device to finish unlocking.