Issues when trying to use Wi-Fi on an Android device

    Troubleshoot errors when trying to turn on Wi-Fi on an Android device.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure of the following:
      • Your device software version is up to date.
      • Your device is plugged into the charger, and the charger plugged into a wall outlet.
      • Airplane mode is turned off.
    2. Turn off your phone.
    3. Wait 5 seconds and turn it back on.
    4. Retest the issue. Keep troubleshooting if you're still experiencing this problem.
    5. Wipe the cache partition.
    6. Retest the issue. Keep troubleshooting if you're still experiencing this problem.
    7. Reset your device.
    8. If the above steps have not fixed the problem, contact us.