SyncUP DRIVE setup & help

Set up and use your SyncUP Drive device. You can also click through guided help in our interactive tutorials.

 

Check prices, vehicle compatibility, and order SyncUP DRIVE here.

 

 

Set up a SyncUP device

Get to know your SyncUP DRIVE device

SyncUP DRIVE transforms your car into a rolling Wi-Fi hotspot, and it gives you extensive added vehicle diagnostics, safety, and security features.

 

  • Stay connected with Wi-Fi
  • Drive smarter by tracking your driving
  • Locate your car or family member
  • Take care of your car with maintenance notifications
  • Allstate Roadside Assistance (With qualifying rate plan. See terms & limitations.)

 

Check prices, vehicle compatibility, and order SyncUP DRIVE here.

 

SyncUP DRIVE SD-7000T model

LED SD-7000T layout.PNGLED SD-7000T.PNG

 

SyncUP DRIVE (original) model

SyncUp+Drive.PNGLED+Indicator.PNG

Click images to enlarge

 

Set up your SyncUP Drive device

Start guides (Printable)

Click to download the SyncUP DRIVE Setup guide and User manual.

 

Start guide or user manual not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device.

Insert/remove SIM card

Depending on your model, you may not be able to remove your SIM card.

 

Embedded SIM

If your device has an embedded SIM card, it cannot be removed. You can find the SIM card number on the device label, next to ICCID.

 

Physical SIM card

  1. Insert the tip of the tray eject tool to eject the SIM card tray.
    TMobile+SyncUp+Drive+SIM+1.JPG
  2. Place the micro-SIM card on the tray with the gold-colored contacts facing down and slide the tray back into place.
    TMobile+SyncUp+Drive+SIM+2.JPG
Install the SyncUP DRIVE (OBD2) device

While the device can be used in multiple cars, it can only be connected to one account at a time.

 

  1. Check the car is compatible at https://www.t-mobile.com/offers/syncup.
  2. Download and install the SyncUP DRIVE app on your phone.
  3. Create an account and add a car in the SyncUP DRIVE app.
  4. Make sure your vehicle is parked outside in a safe location and the engine is turned off. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
  5. Connect your OBD2 device into the OBD connector port.
    • The OBD (On-Board Diagnostics) connector is usually located on or under the dashboard, on the driver’s side.
    • For help locating the OBD port, visit https://www.t-mobile.com/offers/syncup, and select your vehicle.
    • Do not force your OBD2 device into the port as this can damage the device.
  6. Start the engine, and let it run for at least 30 seconds.
  7. Wait as your OBD2 device searches for and connects to the T-Mobile network. It may take 5-10 minutes to connect on the first use.
  8. Connect your phone or other devices to your network.
    • Use your normal Wi-Fi application to connect to the wireless network.
    • Select the Wi-Fi network name.
    • Enter the Wi-Fi network password. (The default is the last 8 digits of the IMEI.)
Cellular network settings

Manual network selection

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. In 'Network Selection,' select Automatic or Manual.
  6. Click Apply.

 

Data roaming

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. In 'WAN Connection Mode Settings,' click Check here to connect to internet in the roaming status to enable / disable.
  6. Click Apply.

 

APN settings

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator.  (The default Admin login is admin.)
  4. Select Settings > Network Settings.
  5. Select Manual in the APN section.
  6. Select Add New.
  7. Enter the following details:
    • Name
    • Authentication mode
    • Username & Password

 

 

Account & password settings

Create a SyncUP DRIVE account
  1. Open the app and tap Sign Up.
  2. Follow the on screen prompts to set up your account.
  3. You will be sent a text message with a verification code / PIN to confirm your account. Enter the code to verify your account.
    • If the phone number displayed is incorrect, tap Update next to the Wrong Phone Number.
    • You can update the phone number and re-send the verification code / PIN to the new number.
  4. Sign in to your SyncUP DRIVE account
  5. Open the app and tap Sign In.
  6. Enter your mobile number and password, then tap Sign In. You can also tap Sign in with Email to sign in with your email address and password.
Password reset

To reset a password, you need the email or phone number that was used when you first signed into the app.

 

  1. Open  the SyncUP DRIVE app.
  2. Select Sign in > Forgot Password.
  3. Enter either the phone number or the email address originally used when first signed into the app.
  4. Select the link when you receive the forgot password text or email. You are re-directed to the app
  5. Enter a new password.

 

 

Car & trip settings

Add a car or device
  • The SyncUP DRIVE device can be used in multiple cars, but it can only be connected to one SyncUP DRIVE account at a time
  • If multiple users want to view the same information, they must log into the same account
  • You can add up to 24 devices

 

The SyncUP DRIVE app will automatically detect any new car that the SyncUP Drive device is plugged into. To manually add a new car, follow these steps:

 

  1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
  2. In the app, tap the arrow icon (in the top right).
  3. Tap the magenta circle with the plus sign
  4. Scan the barcode on the SyncUP device. You can also tap Enter barcode manually to add the 15-digit IMEI number.
  5. Select Continue. The new care is automatically added.
  6. Select Continue.
  7. Plug the SyncUP DRIVE device into your car and start it.
  8. Begin driving the car for up to 10 minutes while the device registers to the cellular network.
  9. Once connected, the app will record the make/model of the car and VIN number.
Remove a car or device

The SyncUP DRIVE app requires at least one car connected to the account. You cannot remove Active cars or the last car on the account.

 

  1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
  2. In the app, tap the arrow icon (in the top right).
  3. Tap the pencil icon next to the car you want to remove.
  4. Tap Remove Car.
  5. Make sure your vehicle is off, then remove the SyncUP DRIVE device.
Edit or view car details (name, license plate, etc)
  1. In the app, tap the arrow icon (in the top right).
  2. Tap the pencil icon next to the car you want to view details for.
  3. View/edit the following information:
    • Nickname
    • Date Added
    • License Plate
    • VIN
    • Odometer
    • Device Status
    • Device IMEI Number (the last 8 digits are the Allstate MR number)
View car recalls
  1. In the App, tap the Recalls icon.
  2. View the list of recalls and tap to see more details.
View trip history
  1. In the app, tap the timeline icon at the bottom. You can see the most recent trip information on the home screen.
  2. Scroll through the list of trips. To view more trips, tap the menu icon (top right) and set a broader date range.
  3. Tap on the desired trip.
  4. Tap Trip Overview to view the following:
    • Map of trip
    • Start point / end point
    • Efficiency (MPG)
    • Max speed (MPH)
    • Average speed (MPH)
    • Events (if registered)
  5. Tap Driving Behavior to view the following:
    • Rapid Accels
    • Harsh Brakes
    • Idling
    • Efficiency (MPG)
    • Max speed (MPH)
    • Average speed (MPH)
Export trip history
  1. In the app, tap the menu icon with three lines.
  2. Tap Account.
  3. Tap Export Trip Data > Export.
    • A link to your trip history .CSV file will be emailed to the account used for your SyncUP DRIVE account.
    • If you have multiple cars, each one has its own .CSV file. The files will be compressed into a single ZIP file.
Turn trip notifications on or off
  1. In the app, tap the menu icon with three lines, then tap Notifications.
  2. If you have multiple cars, select your vehicle.
  3. Tap the switch next to Trip Start to turn the trip start notification on or off.
  4. Tap the desired notification to turn on or off. When enabled, you'll have a choice of which notification sound to use.
    • Trip Complete
    • Low Fuel
    • Speed Limit
    • Disturbances
    • Check Engine Light
    • DTC Codes
    • Low Battery
    • Recalls
Virtual Boundaries

The SyncUP DRIVE can automatically alert you when your car enters or exits a certain area.

 

  1. In the app, tap the menu icon with three lines.
  2. Tap Virtual Boundaries > Create a Virtual Boundary.
  3. Drag the pink dot to the desired location on the map.
  4. Drag the pink dot at the bottom to expand or shrink the radius.
  5. Click Next and edit the following settings:
    • Name
    • Enter and Exist Notifications
    • Notification sound
    • Apply to (car)
  6. Tap Save.

 

 

Wi-Fi hotspot settings

Turn Wi-Fi hotspot on/off & connect
  1. In the app, tap the Hotspot icon.
  2. Tap Wi-Fi hotspot.
  3. Select your car.
  4. Tap Wi-Fi Hotspot to turn on / off.
  5. View the Hotspot name and password.
  6. Connect any devices to the Hotspot as needed (follow device specific steps as each device has different steps, such as Apple iPhone or Samsung Galaxy)
Change Wi-Fi hotspot network name or password

On the app

  1. In the app, tap the menu icon with three lines or settings gear.
  2. Tap Wi-Fi Hotspot.
  3. Select your car.
  4. Tap Name. Enter a new network name, then tap Done.
  5. Tap Password. Enter a new network password, then tap Done.

 

On the Hotspot Administrator page

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Device Settings.
  5. In 'Account Management,' follow the steps to enter your new password.
Change the Wi-Fi security type
  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator. (The default Admin login is admin.)
  4. Select Settings > Wi-Fi Settings.
  5. Select Security Mode.
  6. Choose from the following:
    • WPA2-PSK
    • WPA-PSK/WPA2-PSK
    • SHARED
    • OPEN

 

 

Roadside Assistance with Allstate

T-Mobile and Allstate provide on-demand access to a 24/7 toll-free hotline and roadside assistance.

 

  • Make sure you've added a vehicle or SyncUP DRIVE device in the app. You can't request assistance without it.
  • See terms and limitations.
  • You can call Allstate at 1-866-746-4821 or use the app to request help (steps below).

 

Towing
  1. From the app, tap Services > Roadside Assistance.
  2. Tap Tow.
  3. Perform one of the following:
    • Tap Tow me to a mechanic from Allstate’s Network
    • Tap Tow me to a location of my choice
  4. Choose location (or enter location manually).
  5. Confirm Color and Car.
  6. Review the summary, then tap Submit.
Locked out / lost broken keys

Locked out

  1. From the app, tap Services > Roadside Assistance.
  2. Tap Lockout, then tap My keys are in my car.
  3. Confirm Color and Car.
  4. Review the summary, then tap Submit.

 

Lost/broken keys

  1. From the app, tap Services > Roadside Assistance.
  2. Tap Lockout, then tap My keys are lost of broken.
  3. Follow the steps for Towing above as you are redirected.
Fuel delivery
  1. From the app, tap Services > Roadside Assistance.
  2. Tap Fuel Delivery.
  3. Tap Unleaded or Diesel.
  4. Confirm Color and Car.
  5. Review the summary, then tap Submit.
Flat tire
  1. From the app, tap Services > Roadside Assistance.
  2. Tap Flat Tire.
  3. Tap I have a spare (if you don't have a spare or more than one flat, you are prompted to follow the Towing steps above).
  4. Tap Unleaded or Diesel.
  5. Confirm Color and Car.
  6. Review the summary, then tap Submit.
Jump start
  1. From the app, tap Services > Roadside Assistance.
  2. Tap Jump Start.
  3. Tap I can't get my car started (if you tap my car's battery died while driving, you are prompted to follow the Towing steps above).
  4. Tap Unleaded or Diesel.
  5. Confirm Color and Car.
  6. Review the summary, then tap Submit.

This does not provide car insurance or car insurance discounts through Allstate.

 

 

Reset

Reset the SyncUP DRIVE (OBD2) device when you're transferring it to a new owner to delete any information and reset the settings to default.

 

On the device

  1. Insert a pin into the Reset hole.
  2. Hold for three seconds or until the LED1 indicator turns red.

 

On the Hotspot Administrator page

  1. Connect to the SyncUP DRIVE hotspot over Wi-Fi.
  2. Open your browser and go to http://192.168.0.1 .
  3. Log in as Administrator.  (The default Admin login is admin.)
  4. Select Settings > Device Settings.
  5. Select Reset.

 

 

Troubleshoot issues with SyncUP DRIVE

 

For your SyncUP DRIVE device to work, make sure:

check.PNG  The vehicle is compatible with SyncUP.

check.PNG  The SyncUP DRIVE device has a SIM card and is set up.

check.PNG  You've waited at least 15 minutes after setup, and taken your car on a drive.

 

If all of that checks out, then:

  1. Turn off the vehicle, and unplug the device from the OBD port.
  2. Plug the device back into the OBD port, and restart the vehicle.
  3. Check the LED light shows a connection. Make sure the care is outside in an area it can get signal.
    • Solid red: There is no wireless connection. You may not be in coverage.
    • Solid green: Connected to wireless, but not using data.
    • Blinking green: Data is transmitting.
  4. Delete the SyncUP app from your phone.
  5. Re-install the SyncUP DRIVE app from the app store.
  6. If you still have a problem, please contact us to look into things on your account.