SyncUP DRIVE app

Use these steps to set up and use the SyncUP DRIVE app. See how it works with tutorials.

 

 

 

About the app

  • Current versions can be found in the Apple App store or the Google Play store:

    • iOS version is 9.0 or higher: iOS app version is 3.6
      • Android version is 4.0.3 or higher: Android app version is 3.6
      • The language shown in the SyncUP DRIVE app is the same as the device language.
        • T-Mobile has only confirmed Spanish translations are accurate. Other languages may contain inaccuracies.
        • Check the How Tos to see how to change your device language.

       

      Navigate the app

      Check out the sections below for a breakdown of all the screens and details in the SyncUP App:

       

      Menu icon (top left)
      • Account details: Shows details of the account, such as name, email, mobile number, devices, and more.
      • Notifications: Pick a vehicle and set notifications and sounds, such as status, security, and vehicle health
      • Geofences: Set up and manage Geofences
      • Tutorial: Get a walkthough of some App features
      • Help & Feedback: Connect with T-Mobile for help
      • About: Check app details, such as version number
      Arrow icon (top right) / Vehicle Selector
      • See what vehicles you have paired with the SyncUP device.
      • Pair a new car
      • Edit vehicles details when you tap the pencil icon
      Home screen / Dashboard
      • Fuel: Shows nearby gas stations and prices with options to sort and filter
      • Engine: Displays any check engine codes
      • Battery: Shows battery voltage over time so you can monitor status
      • Recalls: Displays any recalls for the vehicle
      • Hotspot: Provides Hotspot details (turn on/off, enable, network name and password)
      Featured items / Context Cards

      Swipe from left to right to see the following items in the featured section:

       

      • Last trip: Shows the most recent trip
      • DTC codes: Displays any current vehicle error codes
      • Car profile: Shows the car profile information
      • Geofence: Displays any Geofence you're in
      Bottom menu
      • Overview: Shows the main screen of the app
      • Timeline: Shows recent trips and any recent activity, such as disturbances
      • Services: Get Roadside Assistance and find Gas Stations and compare prices
      • Glovebox: Stores information that you add - Insurance, Receipts, and Other Documents

       

      Create / sign in to account

      Create your SyncUP DRIVE account
      1. Open the app and tap Sign Up.
      2. Follow the on screen prompts to set up your account.
      3. You will be sent a text message with a verification code / PIN to confirm your account. Enter the code to verify your account.
        • If the phone number displayed is incorrect, tap Update next to the Wrong Phone Number.
        • You can update the phone number and re-send the verification code / PIN to the new number.
      4. Sign in to your SyncUP DRIVE account
      5. Open the app and tap Sign In.
      6. Enter your mobile number and password, then tap Sign In. You can also tap Sign in with Email to sign in with your email address and password.
      Reset / forgotten password

      To reset a password, you need the email or phone number that was used when you first signed into the app.

       

      1. Open  the SyncUP DRIVE app.
      2. Select Sign in > Forgot Password.
      3. Enter either the phone number or the email address originally used when first signed into the app.
      4. Select the link when you receive the forgot password text or email. You are re-directed to the app
      5. Enter a new password.

       

      Add / remove a car or device

      Add
      • The SyncUP DRIVE device can be used in multiple cars, but it can only be connected to one SyncUP DRIVE account at a time
      • If multiple users want to view the same information, they must log into the same account
      • You can add up to 24 devices

       

      The SyncUP DRIVE app will automatically detect any new car that the SyncUP Drive device is plugged into. To manually add a new car, follow these steps:

       

      1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
      2. In the app, tap the arrow icon (in the top right).
      3. Tap the magenta circle with the plus sign.  
      4. Scan the barcode on the SyncUP device. You can also tap Enter barcode manually to add the 15-digit IMEI number.
      5. Select Continue. The new care is automatically added.
      6. Select Continue.
      7. Plug the SyncUP DRIVE device into your car and start it.
      8. Begin driving the car for up to 10 minutes while the device registers to the cellular network.
      9. Once connected, the app will record the make/model of the car and VIN number.
      Remove

      The SyncUP DRIVE app requires at least one car connected to the account. You cannot remove Active cars or the last car on the account.

       

      1. Do not insert or remove the SyncUP DRIVE unless the vehicle is off.
      2. In the app, tap the arrow icon (in the top right).
      3. Tap the pencil icon next to the car you want to remove.
      4. Tap Remove Car.
      5. Make sure your vehicle is off, then remove the SyncUP DRIVE device.

       

      View / edit car details

      Car details (name, license plate, etc)
      1. In the app, tap the arrow icon (in the top right).
      2. Tap the pencil icon next to the car you want to view details for.
      3. View/edit the following information:
        • Nickname
        • Date Added
        • License Plate
        • VIN
        • Odometer
        • Device Status
        • Device IMEI Number (the last 8 digits are the Allstate MR number)
      Recalls
      1. In the App, tap the Recalls icon.
      2. View the list of recalls and tap to see more details.

       

      Trip history (Timeline section)

      View trip information
      1. In the app, tap the timeline icon at the bottom. You can see the most recent trip information on the home screen.
      2. Scroll through the list of trips. To view more trips, tap the menu icon (top right) and set a broader date range.
      3. Tap on the desired trip.
      4. Tap Trip Overview to view the following:
        • Map of trip
        • Start point / end point
        • Efficiency (MPG)
        • Max speed (MPH)
        • Average speed (MPH)
        • Events (if registered)
      5. Tap Driving Behavior to view the following:
        • Rapid Accels
        • Harsh Brakes
        • Idling
        • Efficiency (MPG)
        • Max speed (MPH)
        • Average speed (MPH)
      Export trip history
      1. In the app, tap the menu icon with three lines.
      2. Tap Account.
      3. Tap Export Trip Data > Export.
        • A link to your trip history .CSV file will be emailed to the account used for your SyncUP DRIVE account.
        • If you have multiple cars, each one has its own .CSV file. The files will be compressed into a single ZIP file.

       

      Geofences

      The SyncUP DRIVE can automatically alert you when your car enters or exits a certain area.

       

      1. In the app, tap the menu icon with three lines.
      2. Tap Geofences > Create a Geofence.
      3. Drag the pink dot to the desired location on the map.
      4. Drag the pink dot at the bottom to expand or shrink the radius.
      5. Click Next and edit the following settings:
        • Name
        • Enter and Exist Notifications
        • Notification sound
        • Apply to (car)
      6. Tap Save.

       

      Mobile HotSpot settings

      Set up & connect
      1. In the app, tap the Hotspot icon.
      2. Tap Wi-Fi hotspot.
      3. Select your car.
      4. Tap Wi-Fi Hotspot to turn on / off.
      5. View the Hotspot name and password.
      6. Connect any devices to the Hotspot as needed (follow device specific steps as each device has different steps, such as Apple iPhone or Samsung Galaxy)
      View/change network name & password
      1. In the app, tap the menu icon with three lines or settings gear.
      2. Tap Wi-Fi Hotspot.
      3. Select your car.
      4. Tap Name. Enter a new network name, then tap Done.
      5. Tap Password. Enter a new network password, then tap Done.

       

      Notifications

      1. In the app, tap the menu icon with three lines, then tap Notifications.
      2. If you have multiple cars, select your vehicle.
      3. Tap the switch next to Trip Start to turn the trip start notification on or off.
      4. Tap the desired notification to turn on or off. When enabled, you'll have a choice of which notification sound to use.
        • Trip Complete
        • Low Fuel
        • Speed Limit
        • Disturbances
        • Check Engine Light
        • DTC Codes
        • Low Battery
        • Recalls

       

      Use roadside assistance

      Towing
      1. From the app, tap Services > Roadside Assistance.
      2. Tap Tow.
      3. Perform one of the following:
        • Tap Tow me to a mechanic from Allstate’s Network
        • Tap Tow me to a location of my choice
      4. Choose location (or enter location manually).
      5. Confirm Color and Car.
      6. Review the summary, then tap Submit.
      Lockout / lost broken keys

      Locked out

      1. From the app, tap Services > Roadside Assistance.
      2. Tap Lockout, then tap My keys are in my car.
      3. Confirm Color and Car.
      4. Review the summary, then tap Submit.

       

      Lost/broken keys

      1. From the app, tap Services > Roadside Assistance.
      2. Tap Lockout, then tap My keys are lost of broken.
      3. Follow the steps for Towing above as you are redirected.
      Fuel delivery
      1. From the app, tap Services > Roadside Assistance.
      2. Tap Fuel Delivery.
      3. Tap Unleaded or Diesel.
      4. Confirm Color and Car.
      5. Review the summary, then tap Submit.
      Flat tire
      1. From the app, tap Services > Roadside Assistance.
      2. Tap Flat Tire.
      3. Tap I have a spare (if you don't have a spare or more than one flat, you are prompted to follow the Towing steps above).
      4. Tap Unleaded or Diesel.
      5. Confirm Color and Car.
      6. Review the summary, then tap Submit.
      Jump start
      1. From the app, tap Services > Roadside Assistance.
      2. Tap Jump Start.
      3. Tap I can't get my car started (if you tap my car's battery died while driving, you are prompted to follow the Towing steps above).
      4. Tap Unleaded or Diesel.
      5. Confirm Color and Car.
      6. Review the summary, then tap Submit.

       

      Allstate Motor Club Roadside Assistance overview

      T-Mobile and Allstate provide on-demand access to a 24/7 toll-free hotline and roadside assistance for SyncUP DRIVE devices with compatible rate plans. Roadside Assistance does not provide insurance coverage or discounts on insurance through Allstate.

       

      1. Make sure you've added a vehicle/SyncUP DRIVE device. You can't request Roadside Assistance without it.
      2. In the app, tap the menu icon with three lines or settings gear.
      3. Tap Roadside Assistance.
        • If it is your first time accessing this screen, review and agree to the Terms & Conditions (see status details below).
        • If you previously declined the Terms & Conditions, you must check the box and agree to continue.
      4. Tap the button to Call Now. Customers can also call Allstate at 1-866-746-4821.