Using DIGITS

You can access DIGITS via an app available for Android and iOS, or on the web using a Chrome or Firefox browser.

 

 

 

Access DIGITS

You can access DIGITS via the DIGITS app, a native app on PC or Mac, or the DIGITS web client.

DIGITS app

The free DIGITS app for Android and iOS allows you to use your DIGITS on multiple Android and iOS devices. DIGITS app data usage counts toward your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage. The DIGITS app is free to all postpaid customers.

 

Requirements

check.PNG Android 6.0/iOS 11 or later and a data connection

check.PNGLocation services enabled and permission granted to the DIGITS app

check.PNGLineLink users must have a LineLink with DIGITS plan

check.PNGBusiness accounts must have fewer than 12 lines

check.PNGTo access multiple lines, the lines must be linked through the myDIGITS Portal

DIGITS web client

The DIGITs web client allows you to use DIGITS on a computer. The web client is available to postpaid and prepaid legacy customers who are on unlimited talk and text plans (excluding Pay As You Go and Prepaid 2.0).


Requirements

check.PNGChrome or Firefox web browser

check.PNGLineLink users must have the LineLink with DIGITS plan

check.PNGBusiness accounts must have fewer than 12 lines for the DIGITS

 

Native DIGITS app on PC or Mac

The native DIGITS app on PC or Mac allows you to make calls and send texts from your computer. All you need is a microphone and speakers. Pay As You Go prepaid and Prepaid 2.0 accounts cannot use the native app.

 

Requirements

check.PNG Android 6.0/iOS 11 or later and a data connection

check.PNGLocation services enabled and permission granted to the DIGITS app

check.PNGLineLink users must have a LineLink with DIGITS plan

check.PNGBusiness accounts must have fewer than 12 lines

check.PNGTo access multiple lines, the lines must be linked through the myDIGITS Portal

 

Log in

  1. Make sure your device is running the latest software and is connected to the T-Mobile network over celluar or Wi-Fi. To check whether your device has the latest software, check the Tech Specs for your device on the Devices page.
  2. Open the DIGITS app for Android/iOS or the DIGITS desktop app for Mac/PC, or visit the DIGITS web portal (have your phone handy if you're logging in to the the DIGITS portal).
  3. Log in with your T-Mobile ID an password. If you don't have a T-Mobile ID, register for one (if you set up a new ID, you'll have to wait 24 hours before you can use it with DIGITS).
  4. Complete two-step verification.
  5. Follow the prompts to complete the log-in process.

 

Add or remove users

Add users
  1. Log in to the MyDIGITS portal and click the desired DIGITS. Or, select Phone > Manage DIGITS setting when logged in to My T-Mobile.
    • The DIGITS I Can Use section lists the DIGITS available for use with your T-Mobile ID. This section also lists DIGITS associated with other T-Mobile IDs that you've been given permission to use.
    • The Other DIGITS I Can Manage section lists the DIGITS that you can manage with your T-Mobile ID, but don't currently have permission to use. DIGITS listed in this section aren't available to you when you sign in to the DIGITS app. However, the Primary Account Holder can manage, assign, or remove users and devices for DIGITS listed in this section. If you're a business account owner, visit T-Mobile For Business Support to set up your Primary Account Holder permissions before using myDIGITS.com to manage your DIGITS.
  2. Under DIGITS I can manage, click the DIGITS line that you want to set up.
  3. Click Add Myself.
  4. To add other T-Mobile IDs, click Add new user. Enter the email address associated with the T-Mobile ID and click Send. Prepaid accounts cannot add other T-Mobile IDs.
  5. Click OK. Now you can access and use these DIGITS on DIGITS-capable devices, through the app, or on the web.
Remove users
  1. Log into the MyDIGITS portal and select the desired DIGITS.
  2. Click Remove next to the email address for the user you want to remove. If you do not see the Remove icon, you do not have permissions to remove the user.

 

Customize DIGITS

Customize your line settings
  1. Open the DIGITS app or the MyDIGITS portal.
  2. Tap Settings (the cog icon).
  3. Select the line that you want to customize, and then choose one of the following:
    • E911 address: Enter the new E911 address.
    • Ringtones: Tap to select a new ringtone.
Turn lines on or off
  1. Open the DIGITS app:
  2. Tap Settings (the cog icon).
  3. Tap the toggle to the right of a line to turn the line on or off. Turning off a line doesn't delete it from the device, and you won't lose that number's call history, voicemail, or messages.

 

Sync and manage contacts

Sync contacts

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

 

  1. In the DIGITS app, tap Contacts.
  2. Tap the triple dot menu in the upper-right corner of the screen, then tap Sync Contacts.
Manage contacts

To access your stored numbers, open the DIGITS app, tap Contacts, and then tap one of the following:

  • Local: View all the contacts stored on your device.
  • Favorites: Mark contacts as favorites, and view only those contacts that you use most often.
  • Cloud: Sync the contacts from your primary device to the cloud to access to those contacts regardless of which device you use DIGITS on. To sync your contacts, tap Save to your cloud.

 

Make calls and send texts

DIGITS and 911 emergency services

In limited circumstances, 911 Emergency Service may not operate as expected when using DIGITS. Whenever possible, you should call or text 911 using your regular T-Mobile phone and primary T-Mobile phone number. Always give the 911 operator your location and the number at which you can be called back and be aware that a callback could be answered by anyone you’re sharing your DIGITS line with. Consult the DIGITS Terms of Use for more information.

Make a call

DIGITS app

  1. In the Dialer screen tap Call (Android/iOS) or click NEW CALL (Mac or PC), select the number you would like to place the call from.
  2. Tap the number that you want to place the call from and then press the green call button.
  3. End the call, tap the hang-up button.
Transfer a call
  1. Initiate the call transfer:
    • DIGITS app: Tap Transfer Call.
  2. To transfer the call to a specific number, tap Transfer to number.
  3. Transfer the call to a stored contact, tap Transfer to contact.
  4. If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.
Check the call log

The call log shows all call events for all of your numbers. You can filter the log to show only those calls from a specific number.

 

  1. Tap Log or Recent in the DIGITS dialer.
  2. To view only calls from a specific number in the DIGITS app, tap Filter and then tap the number whose log you want to view.

 

Check voicemail

Visual voicemail is automatically enabled for all numbers that you turn on. DIGITS automatically downloads all voicemail for each of your numbers.

 

  1. Tap the voicemail icon in the DIGITS dialer.
  2. Tap the desired voicemail to play or delete.
  3. View voicemail only from a specific DIGITS:
    • DIGITS app: Tap Filter or All Voicemails, then tap the number whose voicemail you want to check.
Send texts
  1. Tap Messages.
  2. Tap the message icon  (Android and iOS) or NEW MESSAGE (PC or Mac).
  3. Choose the number that you'd like to send the message from.
  4. Enter the number of the recipient in the To section or choose a contact from the Device tab. To send a group text, enter two or more phone numbers in the To section.
  5. Enter the message.
  6. To add an attachment, tap the paperclip icon. You can attach photos and videos that are 10 MB or smaller.
  7. Tap the send icon.

 

Message sync on devices without built-in DIGITS

  • Text or multimedia messages sent from your device using the DIGITS app or the DIGITS website don't show up in the native messaging client.
  • To see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages.
  • See Get DIGITS on a phone or tablet, for a list of devices with built-in DIGITS functionality. To enable message sync on devices with built-in DIGITS, make sure that DIGITS is unlocked and enabled on those devices.

 

Change network settings

  1. In the DIGITS app, tap Settings > App settings > Network settings.
  2. Choose from the following
    • Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.

    • Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.

Use DIGITS on a corporate network

To use T-Mobile DIGITS on devices within a corporate network, your IT department may need to configure security policies or devices to permit DIGITS traffic. These settings are meant for IT professionals with specific knowledge of their corporate firewall, and familiarity with making changes to the firewall configuration. If you are not an IT professional, please pass this info along to your IT folks.

 

  1. Verify that all outbound proxy servers permit *.t-mobile.com.

  2. Ensure that the firewall permits the following network addresses and ports outbound to T-Mobile:

    • Destination networks
      • 66.94.0.0/19
      • 208.54.0.0/17
      • 208.54.128.0/19
    • TCP ports
      • 80
      • 443
      • 3030
      • 3478
      • 8080-8085
    • UDP ports
      • 500
      • high ports > 1024

 

If your firewall is configured as described above and your corporate network uses simple Network Address Translation, but you're still unable to use DIGITS devices behind the firewall, determine which network solution (SNAT, STUN, ICE, VoIP, or others) is appropriate for permitting UDP voice traffic (WebRTC/SIP) between the DIGITS device and T-Mobile in both directions. Stateful Network Address Translation devices aren't affected.

 

Log out

DIGITS app on Android or iOS
  1. Tap Settings (the cog icon in the lower-right corner of the app).
  2. Tap Sign out.
  3. Tap Sign out again to confirm.
Website
  1. On the top-left of the webpage, click the Settings gear.
  2. Click Logout.

 

Report a problem or provide feedback

If you're experiencing issues with the DIGITS app on your Android device, and want to report it, follow these steps.

 

  1. Open the Play store on your Android device.
  2. Search for the T-Mobile DIGITS app, and tap it.
  3. Scroll down and select "Send email."

 

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