T-Mobile DIGITS app & web client

DIGITS is a T-Mobile-branded app available for Android and iOS devices that can also be accessed by computer through a web client. Access is provided free of charge to all T-Mobile postpaid lines.

 

 

 

About the app

  • Allows you to use your DIGITS on multiple Android and iOS devices
  • Allows you to use multiple DIGITS on a device
  • Free access for all T-Mobile postpaid lines.
  • DIGITS app data usage counts towards your Domestic data roaming allotments allotment. After the allotment is used, the app will not work until you return to T-Mobile coverage.

 

Requirements

  • Requires Android 6.0/iOS 9 or later and a data connection
  • Location services must be enabled and permission granted to the DIGITS app
  • Pay As You Go prepaid accounts cannot use the app.
  • Postpaid customers must have the mStore feature on your account. Pay in Advance monthly customers must have the Multiple Device Usage feature.
  • LineLink users must have a LineLink with DIGITS plan.
  • Business accounts must have less than 12 lines for the DIGITS app to work correctly.
  • To access multiple lines, the lines must be linked through the myDIGITS Portal.

 

About the web client

  • Allows you to use your DIGITS on a computer
  • Requires Chrome or Firefox web browser
  • Free access for all T-Mobile lines, even Prepaid Legacy, including DIGITS plans. LineLink users must have the LineLink with DIGITS plan.
  • Business accounts must have less than 12 lines for the DIGITS web client to work correctly.
  • Web client URL: webDIGITS.T-Mobile.com

 

Log in

The MSTORE (Consumer 25MB) or MSTOREB (Business 50GB) SOC is automatically added to the account when logging in to the app or the website for the first time - this feature cannot be added or removed manually. Call logs and messages are retained in the DIGITS client for up to 7 days, dependent on the size of the content.

 

Android & iOS

  1. Make sure you are around your T-Mobile phone when you are ready to log in to the DIGITS app.
  2. Open the DIGITS app.
  3. Login using your T-Mobile ID.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
  4. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
    • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
  5. If this is the first time using the app, agree to the Permissions requests.
  6. If you are on WiFi or another carrier's network, you must complete another SMS confirmation in order to use your T-Mobile minutes.
    1. You can choose to skip this step. This will open your DIGITS app in "Data only mode," meaning your calls will use your device's data or WiFi rather than your T-Mobile plan's minutes.
    2. Enter the phone number of the device you are using the app on and click Next. For example, if using a Verizon phone, enter the Verizon phone number.
    3. Enter the six-digit code you received via SMS and click Next.
  7. The application will run through several automatic configuration screens.
  8. Tap to turn the desired DIGITS On, then tap Continue.

 

Website

  1. Make sure you are around your T-Mobile phone when you are ready to log in on your computer.
  2. In a web browser, navigate to https://webDIGITS.T-Mobile.com. You can also download a PC or Mac client app to use DIGITS.
  3. If prompted, click Accept to agree to the terms and conditions.
  4. Sign in with your T-Mobile ID and password.
    • If you don't have a T-Mobile ID, learn how to register one.
    • New T-Mobile IDs cannot sign into DIGITS until 24 hours have passed.
  5. Complete 2-factor authentication. To verify your identity, T-Mobile will send a text to your phone number.
    • Or, if you have set up security questions on myT-Mobile.com/profile, you can answer security questions rather than receiving a text to your T-Mobile phone.
  6. Choose which DIGITS you wish to use and confirm your e911 address if prompted, then click Register.
  7. If prompted to let DIGITS access your location, click allow. You can't use DIGITS if you block your location.

 

Customize or turn phone numbers on and off

 

Customize in Android & iOS

  1. In the DIGITS app, tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap the desired DIGITS to view and edit the following settings:
    • Line name
    • Icon
    • Icon color
    • e911 address
    • Voicemail greeting
    • Ringtone

 

Turn on or off in Android & iOS

  1. In the DIGITS app, tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap the desired DIGITS.
  3. Tap the switch next to Line State to turn on or off.

 

Turn on or off in the website

  1. On the top-left of the webpage, click the Settings gear.
  2. Click the desired DIGITS.
  3. Click the switch next to Register to turn on or off.

 

Sync your contacts

Syncing creates a copy of your phone contacts on the DIGITS server, so you can access them in the DIGITS app or on the website. You can only sync from a phone.

 

  1. In the DIGITS app, tap Contacts.
  2. Tap the triple dot menu in the upper right corner of the screen, then tap Sync Contacts.

 

Using your numbers

When you use DIGITS on devices without built-in DIGITS functionality, SMS/MMS that you send from your device using the native messaging client don't show up in the conversation thread in the DIGITS app or the DIGITS website. If you want to see the full conversation of sent and received messages in all instances of DIGITS, use the downloadable DIGITS app on your primary phone to send your outgoing messages.

 

Android & iOS

  1. Place a call using the Dial Pad.
    1. In the DIGITS app, tap the Dial Pad.
    2. Select which number you want to place a call from in the drop down at the top of the screen.
    3. Dial the number and tap Call.
  2. On iOS, a popup will appear with a random number to dial. Press Call to continue the call and you will be connected to the original number you dialed.

    • If you want this popup to stop occurring on iOS:

      • Tap Settings on the lower navigation bar

      • Tap Network Settings

      • Tap Data Mode

  3. If using a phone with a valid SIM, the call will be transferred to the built-in phone dialer.
    • You can use the built-in app phone controls for most functions.
    • For advanced functions like transferring or changing devices or using video calling, switch back to the DIGITS app.
    • Call logs will show in both your phone's built-in dialer and the DIGITS app.
  4. Using your Contacts
    1. In the DIGITS app, tap Contacts.
    2. Use the search bar or the alphabet navigation on the right side to search your contacts.
    3. Select which contact you want to call. This will pull up that contact's details.
    4. Select which number you would like to call.
    5. If you are using multiple lines, select which line you would like to place the call from.
  5. Send a message
    1. In the DIGITS app, tap Messaging.
    2. Use the drop down at the top of the screen if you want to only view messages for one of your lines.

    3. On Android:

      1. Tap the New Message circle in the lower right corner of the screen.

      2. If you are using multiple lines: Use the top drop down menu to select which line you want to use.

      3. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      4. Tap Next in the upper right.

      5. Start typing your message.

      6. Attach any media files using the paper clip icon to the left of your message.

    4. On iOS

      1. Tap the New Message icon in the upper right corner of the screen.

      2. If you are using multiple lines: Use the top dropdown menu to select which line you want to use.

      3. Tap the To: line.

      4. Use the keypad to enter a recipient or multiple recipients. You can use numbers or letters.

      5. Tap Done on your keypad.

      6. Start typing your message.

      7. Attach media files using the photo or paper clip icons to the left of your message.

    5. Click the arrow to the right of your message to send.

  6. Check Voicemail
    1. From the DIGITS app, tap Calls on the navigation bar.

    2. Tap Voicemail on the right side of the screen.

    3. Tap the voicemail message you would like to listen to.

    4. To delete a voicemail, swipe the voicemail from the right side of the screen.

    5. To view voicemail only for a specific DIGITS line, use the drop down menu at the top of the screen.

  7. Transfer a call
    1. During a call, use the dial pad to transfer a call.
    2. Tap Transfer Call.
    3. Choose where you want to transfer the call to:
      • To transfer the call to a specific number, tap Transfer to number.
      • To transfer the call to a stored contact, tap Transfer to contact.
    4. If you want to continue the call on another device, tap Switch device. To switch to another device, that device must have the line you're calling from turned on.
  8. Copy your device's contacts to the Digits app
    1. In the DIGITS app, tap Cloud.
    2. Tap the Menu icon with triple dots in the upper right corner.

    3. Tap Sync Contacts.

      • You may only store a copy of one device's contacts.
      • The contacts will be available if you sign into DIGITS on other phones too.

 

Website

  • Place a call
    1. On the bottom-right of the webpage, hover over the action menu and click NEW CALL.
    2. In the To: field, enter the contact name. You can also click the number buttons to manually dial the number.
    3. In the From: field, choose the DIGITS you want to make the call with.
    4. Click the green Call button.
  • Send a message
    1. On the bottom-right of the webpage, hover over the action menu and click NEW MESSAGE.
    2. In the Add recipients field, enter the numbers or contacts you are sending the message to.
    3. In the From: field, choose the DIGITS you want to send the message from.
    4. In the Type a message field, enter you message then click the Send icon (paper airplane).

 

Change network settings

 

Android & iOS

  1. In the DIGITS app, tap Settings > App settings > Network settings.
  2. Choose from the following:
    • Use minutes and data: All your calls will use minutes from your primary line and all messages will use data.
    • Use data only: Your primary line will continue to work normally. All other lines will use data over LTE, 4G, or Wi-Fi.

 

Log out of your T-Mobile ID

 

Android & iOS

  1. Tap Settings.
    • Android: Tap the menu icon in the upper left-hand corner.
    • iOS: Tap the Settings icon in the navigation bar.
  2. Tap Sign out.
  3. Tap Sign out again to confirm.

 

Website

  1. On the top-left of the webpage, click the Settings gear.
  2. Click Logout.

 

Enable/ Disable DIGITS App and Web Client Access

To enable or disable DIGITS app and web client access, follow these steps.

 

To disable specific users from accessing your DIGITS:

  1. Go to myDIGITS.t-mobile.com
  2. Sign in with your T-Mobile ID.
  3. Click the line that you wish to remove user access from.
  4. Click "Remove" next to that user's email address.

 

To disable anyone from accessing your line via DIGITS (including yourself):

  1. Log into My T-Mobile.
  2. Select Profile.
  3. Select Multiple Devices on the left.
  4. Toggle the Multiple Device status switch on the right to the OFF setting.
  5. To prevent a user from having the ability to turn MDS back on, update their My T-Mobile permissions to Restricted Access.

 

Reporting problems with the app or provide feedback

For customers who are experiencing issues with the DIGITS app, and wish to report it, follow these steps.

 

Android

  1. Open the Play store on your Android device
  2. Search for the T-Mobile DIGITS app, and tap on it
  3. Scroll down and select, "Send email".

 

iOS or website

  • There is no option to report problems through an app store on these platforms.