Learn how to PUK unlock the Alcatel ONETOUCH Fierce 4. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.
Identifying PUK code error messages
Confirm customers are receiving one of the following or similar error messages on their devices.
- "PIN code blocked. Enter PUK code."
- "Enter PUK code"
- "SIM card locked. Emergency calls only. Please contact Customer Care."
Entering PUK codes
- Contact Customer Care to request the PUK code.
- From the 'PIN blocked' screen, tap PIN UNBLOCK CODE UNLOCK.
- Enter the PUK code, then tap the check mark.
- Enter a new PIN code, then tap the check mark.
- Confirm new PIN code, then tap the check mark.