Safe mode won't turn off on an Android device

    Troubleshoot problems with turning off Safe mode on your Android device. If Safe mode is on, you'll notice an icon in the lower left corner of your screen and you won't be able to use some services like calling and data.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure your phone is off of the charger.
    2. Turn your phone off.
    3. Wait 5 seconds and turn on your phone. Do not press keys while it starts up.
    4. Check for the issue and continue troubleshooting if it isn't resolved.
    5. If the device starts in Safe mode, then uninstall all apps that you recently downloaded. If you have uninstalled any apps, restart your device. Do not re-install those apps if the issue is resolved.
    6. Wipe the cache partition.
    7. Check for the issue and continue troubleshooting if it isn't resolved.
    8. Reset your device.
    9. If the above steps haven't resolved the issue, contact us for additional support.