Force close errors on an Android device

    Troubleshoot problems with force close errors on an Android device. There may be a problem with an app if you see this error.

     

    If you need help with doing any step, visit the Devices page, select your device, and find the steps.

     

    To fix this issue:

     

    1. Check the following:
      • Your device is on the latest software version. If you updated the software, try it out and see if your issue remains.
      • You can connect to a Wi-Fi network.
      • You don't have third-party task managers apps, battery saver apps, or apps that close programs. If you do, uninstall them.
      • Your Gmail account is setup on your device, and sync settings are turned on.
    2. Turn your device off, and wait five seconds.
    3. Turn your device on again.
    4. Repeat what you had done that caused the error before. If it gives an error again, continue to troubleshoot.
    5. Connect to Wi-Fi, and open the Play Store to check for app updates. If updates are available, download them.
    6. Clear the app cache and data for the app that is force closing.
    7. Wipe the cache partition to clear system memory.
    8. Repeat what you had done that caused the error before. If it gives an error again, continue to troubleshoot.
    9. If this issue is with a specific app:
      1. Uninstall the app.
      2. Turn your device off, and wait five seconds.
      3. Turn your device on again.
      4. Download, and install the app.
      5. Repeat what you had done that caused the error before.
      6. If the issue remains and is only with a specific app, contact the app developer for support.
    10. Repeat what you had done that caused the error before. If it gives an error again, continue to troubleshoot.
    11. Perform a master reset on the device.
    12. If the above steps have not solved this issue, contact us.