Force close error issues on an Android device

    Troubleshoot problems with force close errors on an Android device. There may be a problem with an app if you see this error.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure of the following:
      • Your device is on the latest software version. If you updated the software, try it out and see if your issue remains.
      • You can connect to a Wi-Fi network.
      • You don't have third-party task managers apps, battery saver apps, or apps that close programs. If you do, uninstall these apps.
      • Your Gmail account is setup on your device and sync settings are turned on.
    2. Turn your device off.
    3. Wait 5 seconds and turn your device on.
    4. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    5. Connect to Wi-Fi and check for app updates. If updates are available, update the apps and retest the issue. Keep troubleshooting if you're still experiencing the problem.
    6. Clear the app cache and data.
    7. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    8. If this issue is with a specific app:
      1. Uninstall the app.
      2. Turn your device off.
      3. Wait 5 seconds and turn your device on.
      4. Download and install the app.
      5. Retest the issue. If the issue remains and is only with a specific app, contact the app developer for support.
    9. Wipe the cache partition to clear system memory.
    10. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    11. If the above steps have not solved this issue, contact us.