Find answers to commonly asked questions about domestic data roaming if you activated a Simple Choice™ plan before November 15, 2015, or if you're on the Tourist Plan. (If you signed up for T-Mobile on or after November 15, 2015, you can read our FAQs for domestic data roaming here.)
Domestic data roaming occurs when you travel outside of T-Mobile's network coverage, using wireless data from another carrier. There's no added charge for the service. You'll receive a usage alert when you've reached 80% of your monthly domestic data roaming usage; then you'll receive a second alert when you've reach 100%.
This depends on your data plan option. In general, the larger your full-speed data allotment, the more domestic data roaming you have access to each month. This means that if you reach your designated domestic data roaming allotment for the month, you have the option to upgrade to a larger full-speed data option either temporarily or permanently if you want more access off the T-Mobile network.
If you don't know what your full-speed allotment is for your data option, there are several ways you can find it:
Look it up through your phoneJust dial #WEB# from your mobile phone.
Find it online (This option isn't available if you're on our Tourist Plan.)
It's listed on your paper bill (This option isn't available if you're on our Tourist Plan.)Next to each phone line, you can find information in the box highlighted below (click to enlarge the image):
Use the following chart to determine the domestic data roaming allotment associated with your full-speed data allotment option:
Unlimited Nationwide 4G Data
(includes 7 GB Smartphone Mobile HotSpot data)
You'll receive a free usage alert via text message to notify you once you use 80% of your monthly domestic data roaming allotment. You'll receive another free usage alert via text message to notify you when you reach 100% of your domestic data roaming allotment. These text messages contain a link that allows you to view your real-time usage. You can also view your domestic data usage by using the My Account feature on your device once you have exceeded 80% of your monthly full-speed data or domestic data roaming allotments.
There may be times when your device will still attempt to roam, looking for another carrier's network, even when you're within the T-Mobile coverage area. If you’d like to avoid domestic roaming, you'll need to adjust the settings in your phone. Head over to the Phones page, select your device, and you'll find steps to change these settings.
There are several things you can do to better control data usage:
No, T-Mobile does not charge for domestic data roaming. However, once your domestic data roaming allotment has been reached, your data services will be unavailable until you return to a T-Mobile coverage area, your bill cycle starts over, or you change your full-speed data allotment to an option that includes more domestic data roaming. If you have a Wi-Fi-capable device, you can still connect to Wi-Fi to access data in non-T-Mobile coverage areas.
Once your domestic data roaming allotment has been reached, your data services won't be available until you return to a T-Mobile coverage area, your bill cycle starts over, or you buy a Domestic Data Roaming Pass.
You can call 611 from your T-Mobile number, or call T-Mobile Customer Service at 1-800-937-8997, to purchase one of the following data passes:
Things you should know:
Most data services aren't available when you reach your domestic data roaming allotment. However, you can still access the T-Mobile App (previously known as the My Account app) on your device.
T-Mobile network coverage
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