Master reset: Nokia Lumia 521

    Learn how to master reset the Nokia Lumia 521 using the menu or hardware keys.

     

     

     

    Master reset from settings menu

    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

     

    1. Back up data on the internal memory.
    2. From the Start screen, touch the screen and slide left.
    3. Scroll to and tap Settings.
    4. Scroll to and tap about.
    5. Scroll down and tap reset your phone.
    6. Read the warning about your personal content being erased.
    7. Tap yes.
    8. Tap yes again to confirm.

     

    Master reset with hardware keys

    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

     

    If the device menus are frozen or unresponsive, you can master reset using hardware keys.

     

    1. Back up data on the internal memory.
    2. Turn off the phone.
    3. Press the Power key to turn the phone on.
    4. When the phone vibrates, immediately press and hold the Volume Down key.
    5. Release Volume Down when exclamation mark ("!") appears on the display.
    6. Connect the phone to the wall charger for the remainder of the reset process.
    7. Press the following keys in order:  (Nothing will change on the screen while entering the sequence of buttons.)
      • Press the Volume Up key.
      • Press the Volume Down key.
      • Press the Power key.
      • Press the Volume Down key.
    8. The phone will automatically reset.
      • During the reset, there will be two gears rotating on the display for up to 5 minutes, after which the display will go blank for about 30 seconds.
      • Resetting the phone will erase all user data, including Nokia Maps. You will have to reinstall the Nokia Maps via Wi-Fi.
      • To restore your phones settings, email accounts and apps, instruct the customer to use the “restore your phone” option during the start-up sequence.

     

     

    Related pages

     

    Backup and restore