Use the steps below to identify known issues on the Google Nexus 5 and how to resolve them. Use Grand Central and other troubleshooting resources for all other issues.
On this page:
To send and receive text, picture and IM messages, follow these steps:
As of Android 6.0, you may tap Messenger to use it instead.
This menu option is needed for Tablets like the Google Nexus 7 and should not be in the Google Nexus 5. The menu structure will be corrected in a future software update.
You must attach a picture to a message before you begin typing. When attaching a picture, do so before you begin typing the message.
Visual Voicemail is not supported on Nexus devices.
The Google Nexus 5 has a speaker under one grill and a microphone under the other grill. Verify the speaker grill is not covered during playback.
Several factors contribute to low battery, including software that is not up-to-date, applications that are running in the background, and device settings.
To improve battery life, follow these steps:
You can press the power button on the side of the phone to turn off the screen. If the device is laying in your hand while you take a call the proximity sensor should not lock the screen.
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