Fees & taxes

    Learn about fees and taxes you will find on your T-Mobile bill.

     

     

     

    Customer update: March 22, 2015 Regulatory Programs Fee (RPF) and Tax adjustments

    As part of regular government program compliance reviews, we will adjust the way we assess taxes and fees on our plans on March 22, 2015. These reviews help ensure that our customers are accurately assessed taxes and fees based on the type of plan they purchase. Taxes will be calculated based on the value associated with the talk, text, and data of your service plan. We expect many of our customers to see a decrease in taxes. However, please note that the taxation of charges vary by taxing authority.

     

    T-Mobile also evaluated our ability to comply with government programs such as number portability and E911 and will adjust our RPF accordingly. In March, the RPF will increase from $1.61 to $2.71. Customers who currently qualify for “waivers” from the RPF will see no impact. As always, we strive to provide you the best value in wireless through our Un-carrier programs.

     

    The net result of these changes is that a majority of customers will see a bill decrease, or their bill will stay the same and some will see a small increase, usually no more than 1-2% of the total bill.

     

     

    911 Surcharge

    T-Mobile collects a monthly 911 surcharge on behalf of your state and local governments. State legislation imposes the amount, and T-Mobile's compliance with these charges is a legal requirement. Depending on your local government, the surcharge is either a flat rate or a percentage of your transaction, and it's subject to change at any time.

     

    You can find more information on your bill or receipt. You can also check your state's government websites to learn more about your local communication service taxes.

     

     

    Account Restoration Fee

    The account restoration fee is charged to your account if you restored your service after a non-payment service interruption. The fee is $20 per line. The restore fee is automatically charged to your account at the point of restore and will appear on your next month's bill. To avoid this fee, we recommend you sign up for EasyPay so you don't miss any payments.

     

     

    Activation Fee

    Activation fees are a thing of the past. Any new Simple Choice™ Plan activation will be free of an activation fee. You'll be charged an activation fee if you activate a classic plan or if you activate a line in Puerto Rico.

     

     

    Early Termination Fee (ETF)

    An Early Termination Fee (ETF) is charged to your account when you cancel service and end your service agreement with T-Mobile early. This fee is intended to provide reasonable compensation to T-Mobile for the losses it suffers when you do not remain a customer for the full term of your service agreement.

     

    The Early Termination Fee is charged for each line canceled on the account. Taxes may apply, based on state and local laws. These taxes are correct and not a result of a billing issue.

     

    The ETF amount can vary based on your service agreement type and the length of time left until your expiration date:

     

    Days remaining on contractFee
    181 days or more$200
    91 to 180 days$100
    31 to 90 days$50
    30 or fewer days$50 or the amount of your monthly recurring charges—whichever is less

     

    How to avoid an Early Termination Fee (ETF)

    If you regret the decision to cancel service with T-Mobile, we understand, and we’d love to have you back. Resume service with T-Mobile within 90 days of canceling, and we'll automatically credit the ETF back to your account. If it doesn't appear on your first bill, don’t fret. It may take up to two billing cycles to appear.

     

    You can do a change of responsibility to avoid the ETF. There are also special circumstances where T-Mobile will waive the ETF, so please contact T-Mobile Customer Service to learn more about ETF waivers.

     

     

    Late Fee

    Late fees are $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date shown on your statement. You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.

     

    The late fee grace period does not apply to partial account suspensions. Anytime your account is past due, suspension is a possibility. The balance that remains unpaid when the grace period ends is charged the late fee.

     

     

    Regulatory Programs Fee

    The Regulatory Programs Fee is not a tax but is a fee we collect and retain to help recover the costs we have already incurred and continue to incur associated with complying with a number of local, state, and federal mandates, programs and obligations such as E911, number pooling, and number portability. The fee is $2.71 and is applied to all T-Mobile lines, and may be subject to change. See T-Mobile Terms & Conditions to learn more.

     

     

    Universal Service Fund Fee

    The Universal Service Fund is a fee applied to all accounts. This fee increases access to advanced telecommunications services to all consumers in rural areas at reasonable rates, and provides funding for federal programs. Like some other fees, the rate of the fee changes on a regular basis as determined by the Federal Communications Commission.

     

     

    Utility User Tax

    A Utility User Tax is charged by your city for the use of certain utilities, such as electricity, cable, and others. This tax is required by your local law, and is not imposed by T-Mobile. The rate of the tax and the use of its revenues are determined by your local agency.