Upgrade your BlackBerry device software

Learn how to upgrade your BlackBerry device software (from version 4.5 or higher). Updating your software may fix device problems.


  1. Make sure you have a computer with broadband Internet access and administrator access.
  2. Make sure you're using a BlackBerry account that isn't connected to a BlackBerry Enterprise Server (BES) or BlackBerry Professional Software to receive corporate e-mail.
  3. Connect your device to your computer using a USB cable.
  4. Open a web browser, and go to the BlackBerry Software Updates page.
  5. Click Software Updates.
  6. Follow the steps listed under Update on the web.