How to upgrade your BlackBerry device software

    Learn how to upgrade your BlackBerry device software. Updating your software will often fix device problems.


    1. Make sure of the following:
      • You have a computer with broadband Internet access and administrator access.
      • You're using a BlackBerry account that isn't connected to a BlackBerry Enterprise Server (BES) or BlackBerry Professional Software to receive corporate e-mail.
      • Your BlackBerry device is updated to version 4.5 or higher.
    2. Connect your device to your computer using a USB cable.
    3. Open a web browser and go to the BlackBerry Software Updates page.
    4. Follow the steps listed under Update for the web.