System Manager (Carrier IQ): HTC One M9

Learn how to opt in / opt out of System Manager (Carrier IQ) on the HTC One M9. System Manager makes it easier for T-Mobile to provide support for your device.


  1. From any Home screen, tap Apps.

  2. Tap Settings.

  3. Scroll to 'PERSONAL,' then tap Security.

  4. Under 'PERSONAL DATA,' tap Collect Diagnostics.

  5. Tap the following to turn them on or off:

    • Diagnostics
    • Connection Assistant
    • Special Offers