Gallery does not display pictures: T-Mobile G2

Troubleshoot or learn more about fixing an issue with the T-Mobile G2 not showing media, pictures, or videos in the Gallery. Problems may include:

  • Gallery showing as empty.
  • Gallery only shows some images.
  • Gallery atempts to load but images never populate.

 

 

To fix this issue:

  1. Remove the battery. Re-insert it, and turn on the device..
  2. Clear the application data:
    1. From the Home screen, press Menu.
    2. Touch Settings.
    3. Touch Applications.
    4. Touch Manage.
    5. Touch All.
    6. Touch Gallery.
    7. Touch Clear data.
  3. Open the Gallery to see if the issue is resolved.
  4. If the problem continues, remove the Picasa account:
    1. From the Home screen, press Menu.
    2. Touch Settings.
    3. Touch Accounts & sync.
    4. Touch Picasa.
    5. Touch Remove account.
  5. Check Accounts & sync for any third-party applications that may synchronize images (i.e. Dropbox, flickr, etc.)
  6. Remove any accounts that could be related to images.
  7. Open the Gallery again to see if the issue is resolved.
  8. If the problem continues, connect the device to a PC.
  9. Turn on Mass Storage mode from the Notification bar.
  10. On the computer, navigate to the DCIM folder on the micro SD card.
  11. Copy images and any other data that the user wishes to save from the microSD card to the computer.
  12. Right-click the Removable Disk under Computer or My Computer, and click Format.
    Note: All data not backed up to teh computer will be lost.
  13. Click Start.
  14. Copy any files or folders that were backed up in step 10 back onto the Removable Disk.
  15. Open the Gallery.
  16. If the problem continues, master reset the device. Verify the Erase SD Card check box is selected.
    Note: There are several backup options available before you attempt a factory reset. You can prepare for a master reset and back up data on Android.
  17. Open the Gallery.
  18. If the problem continues, connect the device to a computer and format card again.
  19. Take a picture.
  20. Open the Gallery.