Freeze or crash during startup: Android

    Troubleshoot your Android device freezing or crashing during startup.

     

     

    Causes

    • Not performing regular memory management.
    • Problems with a memory card
    • Low internal memory
    • Third-party apps with software problems

     

     

    Troubleshooting

    1. Remove the battery and memory card from the device.
    2. Re-insert the battery (not the memory card).
    3. Turn on the device. If the device successfully starts, re-insert the memory card and turn on the device. If it fails with the memory card inserted again, the memory card is causing the problem. Then:
      1. Format the memory card from a computer or other phone.
      2. If this does not help, you may need to purchase a new memory card.
    4. Wipe the cache partition to clear system memory. For steps, see how to guides > Reset.
    5. If the problem continues, turn on the device in Safe Mode, if possible on the device.  See how to guides > Settings > Safe mode.
    6. In Safe Mode, delete all recently downloaded and updated apps, then restart the device to exit Safe Mode.
    7. Turn on the device to test if the problem continues.
    8. If the problem continues, master reset with hardware keys. For steps. see how to guides > Reset.
      Note: If the phone prompts to restore saved settings from before the reset, decline it. The issue may have been related to a setting.
    9. The phone may take some time to turn on. If the device successfully starts:
      • SeeMemory and storage management: Android, and follow the steps regularly.
      • Only install apps one at a time. One of the apps on the phone may have caused the problem before. If the problem returns, the most recently installed apps are the likely causes.
    10. If the issue continues immediately after a reset or the device cannot be reset using the hardware keys, then contact us.

     

     

     

     

    Related pages

     

    Memory and storage management: Android

    Apps troubleshooting