HTC Sense account cannot sign in or sync: Android



    • Error: ‘Incorrect username or password’
    • Error: ‘Sign up error your device was unable to connect to HTC Sense’
    • HTC Sense not available in the list of accounts
    • Prompt to sign in to HTC Sense pops up
    • HTC Sense account is not synchronizing personalized settings


    You can add the HTC Sense account through the Accounts & sync menu. If it is not signing in or working properly, review the information below.




    To troubleshoot this issue, follow these steps:


    1. From a computer, go to
    2. Sign in to the web site to verify your email and password are correct. If necessary, use the password recovery link.
    3. On the phone, open a couple web pages to verify that the internet is working. If the Internet is not working, go to Internet / data troubleshooting: Android > No Internet / data.
    4. Remove and add the HTC Sense account:
      1. From the Home screen, press the Menu key.
      2. Touch Settings.
      3. Touch Accounts & sync.
      4. Touch Sense.
      5. Touch Remove account.
      6. From the Accounts & sync screen, touch Add account.
      7. Touch HTC Sense.
      8. Touch Next.
      9. Touch Sign in.
      10. Enter your email and password.
      11. Touch Next, and sign in.
    5. If you continue to have problems, go to and follow the contact us link. T-Mobile does not provide additional support for HTC Sense accounts. Please contact HTC.