Master reset: BlackBerry Classic

Learn how to master reset the BlackBerry Classic using the menu or hardware keys.

 

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

  1. Back up data on the internal memory.
  2. From any Home screen, swipe down from the top of the screen.
  3. Tap Settings > Security and Privacy > Security wipe.
  4. You must decrypt you media card before the security wipe. Otherwise, the card will become inaccessible.
  5. Enter blackberry into the text field and tap Delete Data.
    • When the security wipe is complete, the device will power off.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. To perform a master reset using the device, you must use the settings menu (see above). However, you can use BlackBerry Link to restore to factory settings