Wi-Fi troubleshooting: Nokia Lumia 710

Understanding the Issue


After connecting to a Wi-Fi network, you might not be able to reconnect to the same network if it has been reconfigured to stop broadcasting  its SSID.

For this issue to occur, the following series of conditions  must be met:

  1. The Wi-Fi router is configured to broadcast its  SSID (network name)
  2. The customer connects to the Wi-Fi network
  3. The Wi-Fi router is reconfigured to stop  broadcasting its SSID (the SSID is hidden)
  4. The customer turns Wi-Fi off and then back on (either  before or after the router is reconfigured) and attempts to reconnect to the  now hidden network


You can see the hidden network’s SSID on the advanced menu, but you cannot  reconnect.


Software version affected


Software version resolved


Software update resources


Issue type



Resolution Steps


To resolve this issue, delete the hidden network and then  re-add the network using the advanced menu.

To reconnect to a hidden network, follow these steps:

  1. From the Start screen, swipe left.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Tap advanced.
  5. Touch and hold the name of the hidden network.
  6. Tap delete.
  7. Tap the add  (+) icon.
  8. Enter the name of the hidden network.
  9. Tap add.
  10. Enter  the password, if necessary.
  11. Tap done.