Understanding the Issue
After connecting to a Wi-Fi network, you might not be able to reconnect to the same network if it has been reconfigured to stop broadcasting its SSID.
For this issue to occur, the following series of conditions must be met:
- The Wi-Fi router is configured to broadcast its SSID (network name)
- The customer connects to the Wi-Fi network
- The Wi-Fi router is reconfigured to stop broadcasting its SSID (the SSID is hidden)
- The customer turns Wi-Fi off and then back on (either before or after the router is reconfigured) and attempts to reconnect to the now hidden network
You can see the hidden network’s SSID on the advanced menu, but you cannot reconnect.
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To resolve this issue, delete the hidden network and then re-add the network using the advanced menu.
To reconnect to a hidden network, follow these steps:
- From the Start screen, swipe left.
- Tap Settings.
- Tap Wi-Fi.
- Tap advanced.
- Touch and hold the name of the hidden network.
- Tap delete.
- Tap the add (+) icon.
- Enter the name of the hidden network.
- Tap add.
- Enter the password, if necessary.
- Tap done.