Microsoft Exchange troubleshooting: Nokia Lumia 710

Troubleshoot or learn more about if you add an Exchange account that has a security policy which requires a PIN, the Nokia Lumia 710 will force you to provide the PIN (also referred to as a security code) before you can access the Exchange account. If you happen to enter an incorrect PIN for the Exchange account seven times in a row, the phone will initiate a master reset and delete all of your data on the phone. This master reset process and take up to 10-15 minutes and includes an automatic reboot.


To fix this issue:

  1. Be aware that this behavior is by design and is there to ensure security for your email account.
  2. Be careful when entering your PIN for your Exchange account. If you do not know your PIN, contact your Exchange administrator.