The Samsung Galaxy GRAND Prime has anti-theft and may affect how customers are able to master reset the device. To use anti-theft, follow these steps:
Anti-theft is activated automatically when you sign in with a Google ID that has a PIN, password or fingerprint lock enabled. To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services.
- From the Home screen, tap the Apps icon.
- Tap Settings.
- Under 'Personal', tap Accounts.
- Tap Google.
- Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
- Tap More.
- Tap Remove account.
- Tap REMOVE ACCOUNT.