Learn how to insert and remove the battery on the Samsung Galaxy GRAND Prime.
- After removing the back cover, slide the battery into the phone, aligning the gold prongs with the gold slots on the battery. Replace the cover.
A soft reset is a simulated battery removal. This is used to power a device off when the screen is frozen or unresponsive. It does not cause loss of personal data on the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- The device will restart and complete the soft reset.