Wireless Emergency Alerts (WEA) is a personalized emergency alert system designed to alert people of nearby threats or emergencies. These systems are also known as Personal Localized Alerting Network (PLAN) and the Commercial Mobile Alert System (CMAS). (Wireless Emergency Alerts used to be known as Wireless AMBER Alerts.)
For more information, please read about Emergency Communications on the FCC website.
There are four types of messages:
- Messages from the President
- Imminent threats to safety of life
- AMBER Alerts
- National Weather Service Alerts
If you have a WEA-enabled device, you'll automatically receive these alerts.Check out Tech specs to determine if your mobile device supports WEA.
For information about turning off alerts:
- Go to the Devices page and click on your device.
- Click How tos in the left navigation.
- Just below that, click Notifications, Pics, & Media.
- Just below that, click Notifications & ringtones, and follow the instructions for Emergency alerts.
You can't disable alerts issued by the President.
My neighbor got an alert but I didn't. Why?
First, make sure your phone supports emergency alerts. Check out Tech specs to determine if your mobile device supports WEA. Second, alerts are geographically targeted, so only those in the threat area will receive the alert. Example: If an alert is sent in New York, a customer with a capable device who lives in that area won't receive the alert if they're in Chicago at the time the alert is sent. Similarly, someone with a capable device visiting New York from Chicago when the alert is sent would receive the alert.
I have information on an emergency alert I received. Who do I contact?
You should contact your local public safety department as soon as possible. You can also visit the Federal Communications Commission (FCC) website or the FEMA website to try and locate an alternate point of contact.
How do I report an emergency?
T-Mobile can't generate emergency alerts. If you've come across an emergency situation, please contact your local or national public safety agencies.