Device resets: LG G Flex

Learn how to master reset the LG G Flex using the menu or hardware keys.

 

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

  1. Back up data on the internal memory.
  2. From any Home screen, tap the Menu key.
  3. Tap System settings > General > Backup & reset > Factory data reset > Reset phone > Erase everything.
  4. Review the warning, then tap OK.
    During the master reset, do not attempt to remove the battery. It is non-removable for this device.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Power off the device and ensure it is not connected to any USB cables.
  3. At the same time, press and hold the Power and Volume down keys for 8 seconds:
  4. When the LG Logo is displayed, release and then immediately re-hold the Power key.
  5. When the 'FACTORY HARD RESET' screen displays, release the keys.
  6. Use the Volume keys to highlight Yes or No.
  7. Press the Power button to confirm your selection.
  8. Use the Volume keys again to re-select your confirmation.
  9. Press the Power key to confirm the reset. The reset will start immediately.

 

Soft reset with hardware keys

A soft reset is a simulated battery removal. This is used to power a device off when the screen is frozen or unresponsive and the device it has an internal battery that cannot be removed. It does not cause loss of personal data on the device.

 

Press and hold the Power button for up to 15 seconds until the device restarts.