PUK code unlock: Alcatel ONETOUCH Fierce XL (Windows)

Learn how to PUK unlock the Alcatel ONETOUCH Fierce XL (Windows). If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.




Identifying PUK code error messages

Confirm customers are receiving one of the following or similar error messages on their devices.

  • "PIN code blocked. Enter PUK code."
  • "Enter PUK code"
  • "SIM card locked. Emergency calls only. Please contact Customer Care."


Entering PUK codes

  1. Contact Customer Care to request your PUK code.
  2. At the PUK required screen, enter the PUK code, then tap Enter.
  3. Enter new SIM PIN, then tap Enter.
  4. Confirm the new SIM PIN, then tap Enter.
  5. Verify screen reads 'SIM PIN unblocked'.