Master reset: Alcatel ONETOUCH Fierce XL (Windows)

Learn how to master reset the Alcatel ONETOUCH Fierce XL (Windows) using the menu or hardware keys.

 

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

  1. Back up data on the internal memory.
  2. Swipe left on the home screen to the Apps tray.
  3. Tap Settings.
  4. Tap System.
  5. Tap About.
  6. Tap Reset your phone.
  7. Tap Yes.
  8. Tap Yes to confirm.
  9. If prompted, enter Microsoft password.
  10. Wait for the device to reset.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Turn off the phone.
  3. Press and hold the Power key.
  4. When the device vibrates, release the Power key.
  5. Press and hold the Volume Down key.
  6. When an exclamation point ( ! ) appears, release the Volume Down key.
  7. Press the Volume Up key.
  8. Press the Volume Down key.
  9. Press the Power key
  10. Press the Volume Down key
  11. Wait for the device to reset.

 

Soft reset with hardware keys

Perform a soft reset by pressing and hold the Power and Volume down keys for 10-15 seconds to force the device to restart.