Find answers to commonly asked questions about diagnostics metrics collection.
T-Mobile, including MetroPCS, has the ability to gather metrics from devices for troubleshooting device and network performance so our customers get the high quality wireless experience they have come to expect from T-Mobile and Metro PCS. Customers who take advantage of these metrics have the opportunity to receive improved technical care from T-Mobile and Metro PCS Customer Care Representatives based on the diagnostic data gathered from their device and individualized guidance about how to improve their device’s performance. In addition, customers who take advantage of these metrics may receive recommendations for products and services to enrich their overall experience on the T-Mobile network.
Software on the device collect and report diagnostic data from your device. Diagnostic data such as battery life, dropped calls and signal strength help T-Mobile and Metro PCS troubleshoot technical issues that you may experience with your device. T-Mobile and Metro PCS may also use this diagnostic data to identify and recommend products and services that will help to enhance your device’s performance, such as Wi-Fi Calling.
On Android devices the initial launch of the My Account application, if present, will allow metrics collection to be enabled or disabled. In addition, on some devices information about metrics collection is provided to you during the device activation and set-up process, including how to turn it off or on.
We use these metrics to troubleshoot device and network performance.
The metrics on some devices may be enabled by you to permit us to offer you new or different products and services to make your device and network experience even better. This feature is not available on all devices, and can be enabled by following the instructions for turning the service on or off. You can find these instructions on this page.
The metrics are limited to that information we can use to help us better understand, analyze and troubleshoot problems you may encounter with your device and the performance of the T-Mobile network.
Information we collect includes:
The My Account application, available for Android devices in the Google Play Store, may be present on select T-Mobile devices. Any version greater than 2.6 includes metrics collection capabilities. You can check which version is on your device by entering the application, clicking the menu button and selecting About.
In addition, one data collection agent on select devices is the System Manager Application, which includes software created by Carrier IQ.
T-Mobile and Metro PCS collects metrics via the System Manager Application on the following devices:
In addition, it is a component of the MyAccount application, available for installation on the following RIM devices:
For Android devices:
For BlackBerry devices:
Metrics collection can be turned on or off from the My Account application:
For devices that have both the System Manager app as well as the My Account app, turning off/on on one app will turn off/on for the other as well.
In addition, for Android devices with System Manager, the Settings menu contains a link to enable or disable data collection by the System Manager application. Most devices have this under the Back up and reset menu; some newer models, however, have this under Privacy or Security.
To turn off metrics collection on BlackBerry devices:
To turn on metrics collection on BlackBerry devices:
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