Diagnostic Metrics FAQs

    Find answers to commonly asked questions about diagnostic metrics collection.




    What is metrics collection?

    Good question! It is troubleshooting information we collect from your device to help identify problems so it can run more smoothly.


    What types of information do you collect?

    • Device signal strength
    • System crashes
    • Dropped calls records
    • Battery performance
    • Application usage


    Do you collect personal information?

    No way! Even though we love your business, we don't need to be all up in your business! Customer privacy is very important to us. We do not use metrics collection on your device to collect any of the following:

    • Content of text messages
    • Content of email or voice messages
    • Content from customers’ Internet activity
    • Content of online searches


    How do you use the metrics?

    We use the info to:

    • Identify apps that are using too much memory or processing power, which could drain your battery.
    • Return your device to peak performance.
    • Recognize when your device has been using a weak network signal.


    How do I turn metrics collection on or off?

    You can turn metrics collection on or off from the T-Mobile app.


    1. Open the app. If you don't have it, download it now.
    2. Tap the Menu button.
    3. Tap APP SETTINGS.
    4. Tap the button to the left of DIAGNOSTICS to enable or disable this option.


    Note: Information collected is not used for the marketing of third-party products or services without explicit customer consent. For more information, please review your applicable Privacy Policy: