Learn how to master reset the BlackBerry PRIV using the menu or hardware keys.
Master reset from settings menu
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.
- Back up data on the internal memory.
- From the Home screen, tap Apps > Settings > Backup & reset > Factory data reset > Reset phone.
- Enter your PIN or Password if prompted, then tap Next.
- Tap Erase everything.