Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

There are a few reasons why you might want to change your wireless number, such as if you're receiving calls for someone else or if you recently moved. 

Things to keep in mind

  • With Scam Shield, T-Mobile offers 1 free mobile number change per year, per line.
    • Additional number changes will be charged $15.
  • Changing your number deletes all voicemail messages. For detailed steps to set up a new voicemail box visit our Voicemail page.
  • Phone number changes can take up to four hours to complete.
  • Caller ID systems for landline carriers can take up to three days to show the correct calling information.
  • Update your contact number on any accounts that may have your number saved, such as notifications for bank accounts, social media, etc.
  • It may take up to three days to have access to sign into your account on T-Mobile.com using your new number.
  • Call records for the old phone number will no longer be available on T-Mobile.com.
  • T-Mobile holds all numbers for a minimum of 45 days and up to 90 days, at which time the number will be available for reuse.

Change your phone number

To change your phone number, contact us.

Was this helpful?