Device reset: Sony Xperia Z3

Learn how to master reset the Sony Xperia Z3 using the menu or hardware keys.

 

 

 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

  1. Back up data on the internal memory.
  2. From any Home screen, tap the Applications icon.
  3. Scroll to and tap Settings.
  4. Scroll to 'PERSONAL,' and then tap Back up & reset.
  5. Clear the Automatic restore check box.
  6. Under 'PERSONAL DATA,' tap Factory data reset.
  7. Tap Reset phone.
  8. If you have screen lock turned on, enter your PIN or password, and then tap Continue.
  9. Tap Erase everything to confirm.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Turn off the phone.
  3. Press and hold the Power and Volume Down keys for 10 seconds until the green Android logo displays.
  4. Use the Volume keys to highlight Factory Reset.
  5. Press the Power key to select.
  6. Use the Volume keys to highlight 'Yes', then press the Power key to confirm.
  7. The device will reset and restart.

 

Soft reset with hardware keys

A soft reset is a simulated battery removal. This is used to power a device off when the screen is frozen or unresponsive and the device it has an internal battery that cannot be removed. It does not cause loss of personal data on the device.

 

  1. Press and hold the Power and Volume Up keys.
  2. Wait for the device to vibrate three times (about 15 seconds). The device will vibrate once, then a few seconds later it will vibrate three times.
  3. Release the keys.
  4. Press the power key to turn the device back on.