Learn how to return a defective device through an exchange.
In the unfortunate event that you have a defective device, you can exchange your device as long as it is under warranty. You must contact customer care to begin this process. The device you get in exchange might be a like-new device. Once you receive the device you must return the defective device to the Return Center within seven days of receiving the exchange order using the provided UPS postage paid return label and box to avoid a non-return fee. If the defective devices in not returned, a restocking fee is charged.
To return a handset exchange, follow these steps:
Note: Write down your tracking number and keep it accessible for future reference.
Return Center TX
ATTN: Return Department, Form ID: (write the Order Form Id here**)
4500 Cambridge Road
Ste 100 Door 3
Fort Worth, TX 76155
**Order Form Id can be obtained by looking at the shipping label on the original shipment, or by contacting customer service.
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