Learn how to PUK unlock the Samsung GALAXY Core Prime. If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again and may also permanently damage your SIM card.
Identifying PUK code error messages
Confirm customers are receiving one of the following or similar error messages on their devices.
- "PIN code blocked. Enter PUK code."
- "Enter PUK code"
- "SIM card locked. Emergency calls only. Please contact Customer Care."
Entering PUK codes
If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:
Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.
- Contact Customer Care to request your PUK code.
- Tap the Phone icon to open the dialer.
- Note: If your phone is not yet PUK locked, touch Emergency Call on the screen where you enter the PIN code.
- Enter **05*[PUK]*[New PIN]*[New PIN]#
Note: If this does not work, enter only the PUK code, then the new PIN if prompted.
- When the phone displays 'Unblocking PIN: Registration was successful' tap OK.