T-Mobile is committed to fighting mobile spam and encourages our customers to report unsolicited messages to us for investigation.
SMS spam is any unwanted or unsolicited text message sent indiscriminately to your mobile phone, often for commercial purposes. It can take the form of a simple message, a link to a number to call or text, a link to a website for more information or a link to a website to download an application.
If you receive an unsolicited message please forward it to the Spam Reporting Service following the three simple steps below:
By reporting SMS spam, you are helping us identify spammers and the messages they send. There is no charge to report mobile spam. Messages forwarded to 7726 do not count toward your plan.
We automatically forward the message and details of the attacker to the Spam Reporting Service (SRS) system for analysis. The Spam Reporting Service (SRS) is a global system to help protect mobile phone subscribers from spam, fraud and malware.
Each message is processed using a range of security algorithms and given a “fingerprint”. These fingerprints are used by SRS to analyze the many messages received and draw correlations to help identify the spam attacks source. The SRS system is linked to a global database that tracks potential spam messages and helps identify bad senders. We receive an automatic feed of this data and our security team uses this to update our network systems to block further attacks.
When the attack is an act of attempted fraud, our anti-fraud team will use data from SRS to help identify, track down and report the fraudster to appropriate authorities. We take this very seriously and will continue to find ways to fight fraudulent activity on our system.
By reporting SMS spam to us you are helping identify and block spammers and the messages they send, keeping SMS messaging the safe and trusted channel we all enjoy.
No. The message and the reporter’s details are encrypted by the system and never exposed to the analysts working on the service. Your identity will not be shown or shared.
Here are tips to protect yourself:
Most SMiShing and SPAM originate from outside our network. Even if the number appears to be a T-Mobile customer's number, it is possible the number has been spoofed. You may attempt to reduce SMiShing and SPAM text messages by:
Are you sure you want to delete this document?