Find answers to commonly asked questions about caller ID spoofing and text message (SMS) spam.
Caller ID spoofing is the process of purposely changing the caller ID to any number other than the calling number. It causes the telephone network to display a number on the recipient's caller ID which is not the actual originating phone number, and this can make an incoming call appear to be from a legitimate caller when it's not.
Here are a few resources to help you report unwanted calls and caller ID spoofing:
Text message (SMS) spam is any unwanted or unsolicited text message sent indiscriminately to your mobile phone, often for commercial purposes. It can take the form of a simple message, a link to a number to call or text, a link to a website for more information or a link to a website to download an application.
T-Mobile is committed to fighting mobile spam and encourages our customers to report unsolicited messages to us for investigation. If you ever get a text message that you suspect is spam and you report it, you're helping us identify spammers and the messages they send.
If you receive text message spam, forward the message to 7726 (which spells “SPAM” on most phone keypads). Please don't edit the spam message or add any comments. After you send it to us, we'll reply with a text message confirming we've received it. We use this information to help identify the spam operation, and we'll take appropriate action. Messages forwarded to 7726 don't count toward your plan.
We automatically forward the message to the Security Center for analysis. The Security Center is a global system, run by a vendor on our behalf, that helps protect mobile phone subscribers from spam, fraud, and malware. The center is linked to a global database that tracks potential spam messages. The information reported to the Security Center may be shared with government agencies that work to combat spam and prevent fraudulent, deceptive, and unfair practices.
No. The message and your details are encrypted. Your identity won't be shown or shared.
Partially. You can block text messages using Message Blocking. However, some messages cannot be blocked, such as account change notifications, usage alerts, and others.
You have several options:
You can also place your number on the Federal Trade Commission’s Do Not Call list at www.donotcall.gov. If you continue to receive spam messages or calls, you may file a complaint with the FTC at the same website.
Here are tips to protect yourself:
Simply reading a text message won't affect or compromise personal information stored on your device. However, if you open a link or app from a suspicious source, you'll want to take certain steps to make sure your information is safe:
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