Troubleshoot problems with internet or data services.
No Internet / data
Website not working
If your apps and web browser cannot to the Internet or you get "Web page not available" errors on all pages, follow these steps:
Data speeds on a wireless network constantly fluctuate, so it is common to have temporary lag in speed. If you have sustained slow speeds, follow these steps:
This speed is normal for a 4G/LTE device. If data still seems slow to you, it may be temporary or see Data speed FAQs.
Test showed 1000 kbps (1 Mbps) or lower
Or cannot perform speed test
If a specific website does not load or gives an error but your internet is working on other websites or apps, follow these steps:
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