Internet and data troubleshooting for Android devices

    Troubleshoot problems with Internet or data services on your Android device.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure of the following:
      • Your device has signal. If you don't have signal, check out Can't get signal.
      • You're in T-Mobile 3G, 4G, or 4G LTE coverage. You may experience slowness or connection issues if you're in one of these coverage areas.
      • Your device is on the latest software version.
      • You're not using a downloaded third-party browser. Use the pre-installed Android or Chrome browser.
    2. Turn your device off.
    3. Wait 5 seconds and turn your device on.
    4. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    5. Clear your browser history.
    6. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    7. Check the Data Usage Limit setting is not limiting data use.
    8. Reset the device APN.
    9. Retest the issue. Keep troubleshooting if you're still experiencing the problem.
    10. Reset your device.
    11. Retest the issue.
    12. If the above steps have not fixed the problem, contact us.