Register & manage your T-Mobile ID

Learn how to create your T-Mobile ID to register for your My T-Mobile access.

 

With your T-Mobile ID, you can change your personal information, set up a 2-step verification, link a T-Mobile ID for multiple accounts and more. Use your T-Mobile ID to participate in the T-Mobile Support community!

 

 

 

Create a T-Mobile ID to register for My T-Mobile access

 

T-Mobile app

  1. Open the app. If you don"t have it, download it now.
  2. On the "Welcome" screen, tap Continue.
  3. Enter your password and tap Log in.
  4. Tap Create my T-Mobile ID.
  5. Enter your registration information and tap Next.
  6. Enter the code from the text message we sent to your mobile device and tap Next.
  7. Follow the on-screen steps to complete your registration.

 

My T-Mobile

  1. Go to My T-Mobile.
  2. Click SIGN UP.
  3. Enter the information and click Next.
  4. Enter the password from the message we sent to your device and the other information.
  5. Click Next, then follow the on-screen steps to complete your registration.

 

Prepaid My T-Mobile

  1. Go to My T-Mobile and click SIGN UP.
  2. Enter the information and click Next.
  3. Enter the password and other details from the message we sent to your device and then click Next.
    • A "PIN" screen will be presented for account owners to submit the PIN to manage the account.
    • If the PIN submission is skipped, you will not have access to your account.
  4. Click Next, then follow the on-screen steps to complete your registration.

 

 

Log in to My T-Mobile

  1. Go to My T-Mobile.
  2. Enter your email or phone number in the top field.
  3. Enter your T-Mobile ID password in the bottom field and click Log In.
  4. Complete the two-step verification if you have it enabled. Important: Two-step verification is required when logging into My T-Mobile while roaming internationally.

 

To login with the T-Mobile app, check out T-Mobile app.

 

 

Two-step verification security

By turning on the optional two-step verification, you must complete an extra verification step in addition to entering your T-Mobile ID password each time you sign in.

 

If you change your two-step verification options (security questions or link a line) there will be a 24 hour delay for log in.

 

  1. Go to My T-Mobile and log in, click Profile. For business lines, click Customer Information > Edit.
  2. Click T-Mobile ID.
  3. Scroll to "2-step verification" and click On/Off. If turning two-step verification on, verify a texted one-time PIN.

 

24 hour delay with initial set up

Error message: "Opps! Your account details are rather new, please call Care 1-800-937-8997 for authentication or come back later". This message appears when you change two-step verification options.

 

 

Change your personal information

Use these steps to update your name, email, password, security questions, or phone numbers.

 

T-Mobile app

  1. Open the app and tap MORE.
  2. Tap Profile Settings > T-Mobile ID.
  3. Choose what to edit:
    • Name
    • Name
    • Email
    • Password
    • Security Questions
    • Phone Numbers
  4. Tap SAVE.

 

My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Click PROFILE > T-Mobile ID.
  3. Click Edit to make updates to your personal information.
  4. Enter your changes and click SAVE.

 

 

Link all your T-Mobile accounts to your T-Mobile ID

Use these steps if you want to use a T-Mobile ID for multiple accounts or lines, or to link a new number with an existing T-Mobile ID.

 

T-Mobile app

  1. Open the app and tap MORE.
  2. Tap Profile Settings > T-Mobile ID.
  3. Tap Phone numbers > Next.
  4. Enter the number you want to link and tap Next. T-Mobile sends a confirmation code text to that number.
  5. Enter the code when prompted to complete registration. Confirmation page appears when the mobile number is associated with the T-Mobile ID.

 

My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Click PROFILE > T-Mobile ID.
  3. At "PHONE NUMBERS", click Edit.
  4. Enter a T-Mobile phone number and tap NEXT.
  5. A confirmation code will be sent to the new number, enter the code and tap SUBMIT.

 

 

Use a linked T-Mobile number to access your T-Mobile ID

 

My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Enter password for the existing T-Mobile ID.
  3. Click Log In. For password errors, resend the password and retry.
  4. Click Profile > T-Mobile ID. If this is a business line, select Customer Information > Edit.
  5. In "Phone Numbers" field, click Edit.
  6. Enter the additional phone number you want associated with the T-Mobile ID and click Next. For verification purposes, T-Mobile sends confirmation via free text.
  7. Enter confirmation code and click Submit. The phone number is now associated with the T-Mobile ID.

 

T-Mobile app

  1. Open the app and tap MORE.
  2. Tap Profile Settings > T-Mobile ID.
  3. Tap Phone numbers > Next.
  4. Enter the number you want to link and tap Next. T-Mobile sends a confirmation code text to that number.
  5. Enter the code when prompted to complete registration. Confirmation page appears when the mobile number is associated with the T-Mobile ID.

 

 

Remove a linked T-Mobile number from your T-Mobile ID

 

My T-Mobile

  1. Click Profile. For business lines, click Customer Information > Edit.
  2. Click T-Mobile ID.
  3. Scroll to the "Phone Numbers" field and click Edit.
  4. Enter the mobile number and click Next.
  5. Click Unlink next to the mobile number you want to unlink.

 

T-Mobile app

  1. Open the app and tap MORE.
  2. Tap Profile Settings > T-Mobile ID.
  3. Tap Phone numbers.
  4. Select the number and tap Unlink next to the mobile number you want to unlink.