Device is slow / freezes / restarts / memory errors: Android

    Troubleshoot problems with:


    • Touch screen does not respond to touches quickly.
    • Slowness when navigating phone menus.
    • Device restarts (turns off and back on) on its own.
    • Device is slow, sluggish, frozen, crashes, locks up, or randomly stops.
    • Error: 'This phone has just recovered from an abnormal reset'


    These problems can occur even on properly working Android devices from all carriers and manufacturers. It is most often caused by apps you installed, accounts you are syncing, or filling up your memory.


    Related issues: Device crashes or freezes during start up, Force close error or process stops unexpectedly.




    Have the right expectations:


    • It's normal for the device to freeze briefly when opening programs or doing something, such as sending texts.
    • Web pages, email, and apps may load slowly depending on the network connection.
    • Most phones are not as fast as a computer.
    • You need to manage the memory regularly for the device to work properly.


    To fix problems with the device being slow, follow these steps:


    1. Check for and download any device software updates. See your device How tos > Settings > Software versions & updates.
    2. Wipe the cache partition (if possible). See your device How tos > Settings > Wipe cache partition.
    3. Reset the device as follows:
      1. Remove the battery and memory card from the device.
      2. Insert the battery (not the memory card).
      3. Turn on the device.
      4. Disable automatic restore. From the Settings, select Privacy or Backup & reset, and verify Backup my settings and Automatic restore are not selected.
      5. Perform a master reset. See your device How tos > Settings > Master reset.
    4. After the reset:
      • Read Memory and storage management: Android. You need to regularly manage the storage of your device to keep it running properly.
      • Do not install any apps, email accounts, Facebook, sync services, or memory cards at first. Try the device without them.
    5. If issues continue with NO apps, email, Facebook, sync services, or memory cards, then contact us.
    6. If the issues does not continue after the reset, then:
      1. Re-add each app, email, Facebook, memory card, etc. one at a time.
      2. Test the phone after re-adding each item.
      3. If issues return, then the problem is with what you recently added. Remove it. If the problem is with:
        • App, Facebook, sync service: Remove it. Report issues to the app developer.
        • Email: Remove it. Delete items in your inbox, so fewer files need to sync. Report issues to the email provider.
        • Memory card: Remove it. Format it with a computer, or purchase a new one.
      4. Clear memory/storage regularly. Make sure you have enough free space that problem do not come back.