Master reset: Samsung Galaxy Note7

    Learn how to master reset the Samsung Galaxy Note7 using the menu or hardware keys.

     

     

     

    Master reset from settings menu

    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

     

    1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
    2. From the Home screen, tap the Apps icon.
    3. Tap Settings > Cloud and accounts.
    4. Tap Backup and reset.
    5. If desired, tap Back up my data to move the slider to ON or OFF.
    6. If desired, tap Restore to move the slider to ON or OFF.
    7. Factory data reset.
    8. Tap Reset device.
    9. If you have screen lock turned on, enter your PIN or password.
    10. Continue.
    11. Tap Delete all.

     

    Master reset with hardware keys

    A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

     

    If the device menus are frozen or unresponsive, you can master reset using hardware keys.

     

    1. Back up data on the internal memory.
    2. Turn off the device.
    3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    4. When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
    5. Press the Volume down key several times to highlight “wipe data / factory reset.”
    6. Press Power button to select.
    7. Press the Volume down key until 'Yes -- delete all user data' is highlighted.
    8. Press Power button to select and start the master reset.
    9. When the master reset is complete, “Reboot system now” is highlighted.
    10. Press the Power key to restart the device.

     

     

    Related pages

     

    Backup and restore