Wipe cache partition: Samsung Galaxy Note7

    Learn how to wipe the Samsung Galaxy Note7 using the hardware keys. If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

     

    1. Turn off the device.
    2. Press and hold the following three buttons at the same time:
      • Volume Up key
      • Home key
      • Power key
    3. When the phone powers on and displays 'Samsung' power on logo, release all keys and the Android icon should appear.
    4. When the Android System Recovery screen appears approx. 30 seconds later.
    5. Press the Volume down key to highlight "wipe cache partition."
    6. Press the Power key to select.
    7. Press the Volume down key to highlight “yes” and press the Power key to select.
    8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.